Fraud/Dispute Associate
1stdibs
1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests.
1stDibs is the world's largest curated and vetted marketplace for luxury items. The Marketplace Trust team is an essential component to the platform ensuring verification, compliance and that specific regulations are adhered to, such as Anti-Money Laundering (AML). We maintain a delicate balance between protecting 1stDibs’, our sellers and legitimate customers from fraudulent activity up against ease of purchase and customer experience.
The team is seeking a Marketplace Trust Associate to join us, focusing on fraud prevention, working cross-functionally, especially with our Private Client, Trade, and Sales teams, to promote conversion of sales, whilst spreading awareness of proper use of the platform and utilisation of marketplace policies.
The role is a self-driven, cross-disciplinary position that requires excellent communication, interpersonal skills, critical thinking, attention to detail, and an aptitude for data analysis. You must be able to excel in ambiguous and rapidly changing situations.
What you’ll do
- Review a constant flow of flagged transactions from relatively small value, to very high value and complex situations involving high risk items
- Utilise exceptional judgement and intuition to mitigate potential financial losses through analysis of key fact-patterns, usage of tooling and ability to communicate effectively
- Contribute to the development of policies and features aimed at building marketplace trust for both sellers and customers
- Investigate potential AML activity reviewing key documentation, conducting research and ensuring that we follow the appropriate regulatory requirements
- Serve as a point of escalation for front-line teams, explaining our policies and processes
What you’ll bring
- A can-do approach rooted in analysis, problem solving and clear communication
- Excellent attention to detail, meticulous investigative and critical thinking skills
- Outstanding verbal and written communication skills with a keen awareness of internal and external stakeholders’ needs and expectations
- Comfortable managing, analysing, and extracting insights from large datasets
- Aptitude to perform independently at a high level in ambiguous and changing situations
- Eager team player with a ‘roll-up-your-sleeves’ and helpful attitude. Readiness to step into other functions within the Trust team, such as assistance with Chargebacks
Nice to haves
- Previous experience in a customer/b2b/dispute/regulatory focused environment
- Proficiency and understanding of Salesforce, Google-suite, Kount, LexisNexis, Emailage, OFAC search, Arcarta and any other relevant anti-fraud applications
- Ecommerce and luxury goods knowledge with particular awareness of key risk items/brands/trends from an anti-fraud perspective
- Any formal qualifications specific to fraud prevention
Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Remote home office-based employees outside of the tri-state area are eligible for the following salary range.
1stDibs is an Equal Opportunity Employer
The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries.
Total Compensation Statement
1stDibs is committed to attracting, motivating and retaining top talent who drive the business forward and help us achieve our mission and vision. The company’s Total Compensation packages are designed to reward performance, be fair, equitable, and competitive, and consist of base salary, equity (where applicable), and health and work-life benefits.