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Hospitality & Office Operations Coordinator (Columbus)

Accenture

Accenture

Operations
Posted on Wednesday, June 5, 2024
Organization: Corporate Functions/Workplace Location: Columbus, OH Accenture is a global professional services company with leading capabilities in digital, cloud and security This role is responsible for a wide range of services that include executing office meetings and events, internal and external customer support and general administrative care The Hospitality & Office Operations Coordinator oversees the daily maintenance and preparation of meeting and work spaces, relationships with vendors, reservation tool and assisting clients with guest badges Support Life and Safety Efforts: ...

Organization: Corporate Functions/Workplace

Location: Columbus, OH

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 742,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

People in the Corporate Function contribute to the running of Accenture as a high-performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.

The Hospitality & Office Operations Coordinator will serve as a member of our location services team and will provide top-tier customer support, efficient service and develop organized processes for the day-to-day operations.

This role is responsible for a wide range of services that include executing office meetings and events, internal and external customer support and general administrative care.

The Hospitality & Office Operations Coordinator oversees the daily maintenance and preparation of meeting and work spaces, relationships with vendors, reservation tool and assisting clients with guest badges.

  • Support Life and Safety Efforts: Including badge access, audit reports, and general CCure administration.

  • Plan and manage operations and services deliveries, ensuring operational compliance to policies, budgets and guidelines, and review service performance against business objectives.

  • Set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment. Order, stock and maintain supplies for office (e.g., copy room, coffee/café. etc.).

  • Process space reservation requests (assign and confirm space, catering and equipment) to ensure optimal workspace occupancy and perform administrative duties according to location guidelines.

  • Act as a point of contact for the landlord or external providers and for various Workplace Solutions tools/databases, related basic technical support and end user training. Manage regular contract relationships. Act as a resource for questions from workgroup and customers.

  • Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the GU/location.

  • Assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.

  • Problem-solve by drawing on knowledge of other departments utilizing network of contacts.

  • Prepare daily, weekly, and monthly reports associated with the office or workgroup.

  • Support the planning and execution of all on-site meetings/events and on-site catering. Liaise with Event Hosts. Help provide audio-visual support/troubleshooting prior to and during meetings and events as needed.

  • May be involved in actions related to programs or projects.

Job Requirements

  • This role will be located at the Accenture Columbus Office –

    Columbus, 400 W. Nationwide Blvd, Corp

  • The hours are typically 8:00am-5:00pm Monday through Friday

Basic Qualifications:

  • Minimum of 3 years of customer service experience

Preferred Skills:

  • Passionate about customer service

  • Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)

  • Comfortable with technology and social media (advanced skills a plus)

  • Intermediate knowledge of MS Outlook

  • Intermediate knowledge of MS Office (Word/Excel/PowerPoint)

  • Can lift/move up to 40lbs

Professional Skills:

  • Ability to take ownership and make decisions independent of customer involvement (proactive)

  • Proven ability to work independently and as a team member

  • Highly responsive, flexible, and adaptable

  • Proactive thinker/action taker

  • High level of professionalism

  • Critical thinking skills

  • Demonstrated problem solving skills

  • Excellent communication skills (written and oral)

  • Excellent organizational, multi—tasking and time management skills

  • Seeks out challenges and opportunities to grow

  • Business partner attitude and approach

  • Demonstrated leadership in professional setting; either military or civilian

  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Hourly Salary Range

California $22.26 to $49.33

Colorado $22.26 to $42.64

New York $20.63 to $49.33

Washington $23.70 to $45.38

Columbus, OH

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.