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SW/App/Cloud Technology Support Manager

Accenture

Accenture

IT, Customer Service
Posted on Wednesday, June 5, 2024
SW/App/Cloud Technology Support Manager (Accenture LLP; Houston, TX): Accenture LLP has multiple openings for the position of SW/App/Cloud Technology Support Manager in Houston, TX, and the job duties are as follows: Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance Schedule, track, and facilitate acceptance of changes to the production environments by using the applicable processes ...

SW/App/Cloud Technology Support Manager (Accenture LLP; Houston, TX): Accenture LLP has multiple openings for the position of SW/App/Cloud Technology Support Manager in Houston, TX, and the job duties are as follows:

  • Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.
  • Drive incident, issue and outage management, investigation, and restoration.
  • Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
  • Schedule, track, and facilitate acceptance of changes to the production environments by using the applicable processes.
  • Operate IT production services according to Service Level Agreements (SLAs).
  • Provide operational support, ensuring production systems and devices are online and available.
  • Identify and assess complex problems, and create solutions that require in-depth evaluation of variable factors to be implemented by the team.
  • Act independently to determine methods and procedures on new assignments.
  • Make decisions that impact the team through regular consultation with senior management.
  • Adhere to strategic direction set by senior management.

BASIC QUALIFICATIONS:

Must have a bachelor’s degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, Commerce, Business Administration, Management Information Systems, or a related field, plus 5 years of progressive post-baccalaureate experience in the IT industry.

Must have 4 years of experience in each of the following:

  • Implementing and managing Cloud infrastructure, including Public, Private, Hybrid, Converged and Hyper-converged cloud platforms;
  • Working in IaaS, PaaS, and SaaS models to advocate to client with modern and secure solutions;
  • Building technical applications, including integrating multi-platform client systems and technical architecture blueprints; and
  • Managing Windows and Linux Server Virtualization in hybrid cloud model by utilizing VMware, VxRail, VxBlock, PowerFlex, Nutanix and Public Cloud platforms.

Must have 2 years of experience in each of the following:

  • Infrastructure Architecture on Azure Cloud, Networking, Security, Automation, and migrating servers from On-prem data center to Microsoft Azure and AWS Cloud;
  • Deploying and managing cloud resources and services in AWS and Azure Cloud;
  • Utilizing Agile, IaC and DevOps for Automation and Optimization process;
  • Utilizing ITIL process, Identity and Access management, disaster and cyber recovery, data protection and encryption technology; and
  • Supporting mining, oil, and gas industry clients.

Must have willingness and ability to travel domestically approximately 50% of the time to meet client needs.

To apply, please click the ‘APPLY’ button.

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Houston, TX

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