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Workplace Ambassador and Team Lead (New York)



Customer Service
New York, NY, USA
Posted on Saturday, June 29, 2024

Organization: Corporate Functions/Workplace

Location: New York, NY

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 750,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

People in the Corporate Function contribute to the running of Accenture as a high-performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.

The Workplace Ambassador and Team Lead will be responsible for coordinating all aspects of workplace operations through a hospitality lens, offering continuous white glove service, and creating an exceptional guest experience within a global, industry-leading corporation.

Key Responsibilities

  • A true face of the firm, creating an unparalleled experience for every guest that walks through the door

  • Work as a business partner with Office Services Lead, assisting in directing all areas of Office Services and ensuring tasks are accomplished in a timely manner

  • Collaborate with Event Planning team and be comfortable with all aspects of event planning

  • Work closely with reception, facilities, local technology, and other workplace departments to ensure quality service leading up to, on event day, and following

  • Solicits feedback from guests at the conclusion of their office visit and adjusts hospitality program accordingly

  • Works directly with assigned clients to provide pre-planning services; including pre-event walkthroughs, making initial exploratory contact and review of contract details within required timeframe

  • Can navigate and work to adjust our reservation system (Places) to meet the needs of our office

  • Handles daily signage requirements for guest wayfinding and attends daily standup meeting to review programs under their review

  • Meet, greet and escort all VIP guests and will ensure the guest was delighted and satisfied; arriving, during the stay and during a fond farewell

  • Provide a presentation outlining what the Workplace team does (EA Support, Space Coordination, Facilities, Life Safety, Technology teaml)

  • Act as liaison between new joiners and all Accenture information and instill in them that the workplace team is here for any support and guidance

  • Support E suite concierge with any one-off needs for our high level executives

Basic Qualifications

  • Minimum of 5 years of experience in a hospitality and/or customer service role

  • Minimum of 2 years of experience supporting meeting/events teams

Preferred Skills

  • Passionate about customer service

  • Knowledge of catering operations setup and breakdown

  • Extensive knowledge of food & beverage industry trends

  • Comfortable with a highly visible customer facing role

Professional Skills

  • Critical thinking skills

  • Demonstrated problem solving skills

  • Ability to take ownership and make decisions independent of customer involvement (proactive)

  • Proven ability to work independently and as a team member

  • Excellent communication skills (written and oral)

  • Excellent organizational, multi—tasking and time management skills

  • Highly responsive, flexible and adaptable

  • Proactive thinker/action taker

  • High level of professionalism

  • Ability to work with highly confidential material and maintain confidentiality

  • Seeks out challenges and opportunities to grow

  • Business partner attitude and approach

  • Demonstrated leadership in professional setting; either military or civilian

  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Hourly Salary Range

California $26.20 to $63.13

Colorado $26.20 to $54.52

District of Columbia $27.93 to $58.08

New York $24.28 to $63.13

Maryland $24.28 to $50.48

Washington $27.93 to $58.08

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.