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Sales and Operations Manager, Customer Success & Engineering Japan



Customer Service, Sales & Business Development, Operations
Japan · Remote
Posted on Tuesday, January 30, 2024

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us and Adobe Japan has been ranked 6th, for Great Place to Work.

We’re proud to offer market competitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more, please visit https://benefits.adobe.com/jp

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you!

Job Summary

As a Strategy and Operations Manager (SOM) will drive operational excellence within the Customer Success and Engineering Org. The SOM plays an integral role in building and maintaining strong, trust-based relationships with business partners across the organization to align people, processes, and systems throughout the Adobe ecosystem. The ideal candidate should be highly analytical and be able to engage with cross functional teams to drive forward insights and initiatives that will support our business goals.

What you’ll do

  • Liaise between global ops team and regional teams around global priorities, enablement, initiatives, processes, tools and reporting to drive deeper global alignment.

  • Partner with regional leaders to run the business as effectiveeffectively as possible, with a focus on performance to KPIs, data insights and operational excellence.

  • Lead Pipeline reviews, transitions, and support sales hand off and resource management, with ongoing optimization and balancing of CSM/TAM coverage and account assignments.

  • Maintain and provide accurate forecasts for regional asks, needs for people, processes, and systems.

  • Inspect business performance to drive accountability, help maintain data hygiene and regional adherence to global processes, while providing feedback to help improve regional efficiencies. ​

What you need to succeed

  • Fully fluent in Japanese and English

  • Minimum 5 years related work experience in the Customer Success, Sales Operations, or interlinked functions, ideally in the software industry.

  • Strong proficiency in Excel, PowerPoint, and other Microsoft Products

  • Strong analytical aptitude and effective project management skills.

  • Strong planning, organizational and multitasking skills.

  • Hands on mentality, proactive, and great attention to detail.

  • Highly adaptive and resourceful during urgent business challenges and priorities.

  • Ability to work independently, learn quickly, be proactive, responsive, and able to work in a virtual team environment.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Like what you have read and keen to jump in? Think you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we are so much better together. We'd love to see where we can help drive Creativity for All together.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.