Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us on the Great Place to Work list for the 10th consecutive year!

We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you.

The Opportunity

We are hiring a Customer Success Manager to join our Digital Experience Team based out of Greater China. In this role, you will collaborate closely with our valued enterprise customers within the GC region. As a trusted advisor, you will cultivate strong partnerships, drive the adoption of our Experience Cloud solutions and ensure they derive efficient value from their investments.

The CSM is responsible to develop and implement a customer strategy critical for growth and retention, which requires relationship development across Customer executives and senior level decision makers. At times may require risk mitigation by working in unison with sales executives, technical & product experts, and a team of supporting personnel with the goal of enabling the Customer to enhance value from their Adobe investment. Our team is fuelled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful!

What you’ll do

• Accountable for Customer’s overall success with Adobe, including renewals, growth of Adobe solutions, customer health, and satisfaction
• Develop mutual understanding of Adobe’s outstanding and transformational “experience business” capabilities, and evangelize how those capabilities build long-term value across various Customer business units & organizations
• Define success plan with clear deliverables, maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment, transparency and successful delivery
• Drive engagement with Customer executives by creating regular success forums to discuss industry dynamics, consumer trends, standard methodologies, organisational change, and Adobe enablement
• Identify Customer risk, and work with extended Adobe team to build and execute on “get well” plans. In partnership with the internal ecosystem to build a consistent approach to grow Adobe product solutions, and develop a keen understanding to the broader account strategy

What you need to succeed:

• BA/BS degree, MBA or relevant advanced degree preferred
• 5-10 years of experience as executive leading a business development, relationship management or management consulting organization in the MarTech industry
• Experience delivering on significant business value, large transformation activity or material portfolio of business
• Strong executive presence, including ability to effectively partner with and influence client executives, be a credible and effective C-level advisor with ability to work in a highly matrixed environment
• Strong understanding of Adobe Experience Cloud products, capabilities, and/or similar products handling data, gaining insights as a means of creating revenue or solving business problems
• Creative problem-solving skills, including the ability to understand the impact and intersection of people, process and technical changes and to articulate high-level solutions to address business problems

Adobe for All

Adobe strives to build an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to encouraging a diverse and inclusive environment for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.