The Challenge

As a Senior Project Manager at Adobe, you will have the outstanding opportunity to lead client-focused initiatives that implement Adobe Experience Cloud applications. Collaborating at multiple levels with key customers and partners, this strategic role leads every phase of project planning. This includes defining the project scope, planning, monitoring timelines, and prioritizing resources. You will work closely with the Adobe Delivery team to ensure technical implementations are flawless. This individual plays a direct, visible role in driving revenue while shaping positive and exceptional experiences for our customers. This position demands strong multi-tasking abilities, proactive and efficient communication, and the capability to address critical issues while providing solutions to customers. This role offers a unique opportunity to do meaningful work by leading skilled and efficient customer projects while also joining an exceptional company at the forefront of our industry.

This role is preferred to be filled from an Adobe office. Desired locations include San Jose, San Francisco, and New York. There is flexibility to also consider Chicago, Austin, Seattle, or McLean.

What You'll Do

• Coordinate directly with clients and Adobe Field and Services Sales teams to clearly define project scope, requirements, and integration points. Document these details as they relate to solution implementation.

• Coordinate project delivery with key contributors to manage scope and prepare change requests, including tasks, deliverables, achievements, resources, and estimated costs. Act as the primary point of contact for clients throughout the project lifecycle.

• Achieve customer happiness through the successful delivery of defined project scope. Coordinate and communicate across Adobe.

• Drive seamless, end-to-end project delivery, partnering with customers and internal teams from kickoff through launch and close-out.

• Coordinate with third-party subcontractors, vendors, and technology partners as needed.

• Capture and communicate experiences in formal retrospectives, relaying guidelines, customer feedback, and resource insights to the larger Adobe Services Customer Engagement practice.

• Coordinate critical issues across Adobe, including sales, custom services, and product organizations.

• Accurately forecast revenue, profitability, margins, bill rates, and utilization across projects.

• Identify partnership opportunities and capitalize on “add-on” sales opportunities across projects.

• Beyond the role itself, you'll be joining a standout team known for setting the standard in team culture. We are building the future, improving customer experiences, owning the outcome, and showing up with authenticity and integrity every day.

What You Need to Succeed

• 10+ years of experience leading client-facing project or program management initiatives, ideally within digital marketing or marketing technology environments, including areas such as web content management, analytics, personalization, and digital experience platforms.

• Extensive experience delivering complex technology implementations, with a strong preference for leaders who have successfully managed projects in SaaS or cloud-based environments.

• Proven ability to evaluate the impact of technical change and translate complex concepts into clear, high-level solutions that solve real business problems while continuously learning alongside some of the most respected subject matter experts in the industry.

• Strong problem-solving skills and good judgement allow you to identify issues early. You drive resolution and coordinate with internal partners to ensure timely support.

• An innovative thinker, collaborative business partner, who is well-organized and detailed with strong presentation and reporting skills.

• Demonstrates a professional, executive-level demeanor with the ability to effectively engage and influence, plus confidently communicate with client leaders ranging from managers to senior executives, including Directors, VPs, CMOs, and CXOs.

• Strong verbal, presentation, and written communication skills as well as strong conflict resolution, persuasion, and negotiation skills.

• Brings an understanding of custom software delivery environments and agile ways of working, with experience coordinating teams. No programming or technical skills are required--this is a people-centric leadership role focused on collaboration and outcomes.

• Ability to be comfortable navigating ambiguity and energized by working with diverse collaborators to shape direction, align priorities, and drive outcomes. A natural leader who enjoys guiding, mentoring, and aligning teams--bringing people together to delivery successful, meaningful deliverables.

• Ability to build positive relationships and generate opportunities for repeat business.

• PMP certification is required.

• BS/BA degree required; MS/MBA or equivalent experience will be viewed favorably.

• Experience with Adobe's digital marketing applications is desired.

• Proven experience managing offshore teams is required.

• We offer a flexible work schedule, unlimited vacation, and company-wide Global Wellbeing Days to support balance and sustainability. At the same time, this role requires a willingness to travel up to 60% to build strong, trusted relationships with our customers.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $120,700 -- $218,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.



In California, the pay range for this position is $150,600 - $218,100
In New York, the pay range for this position is $150,600 - $218,100


At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.