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EBC Event Service Engineer, IT Services, Events



Administration, IT
Posted on Wednesday, July 26, 2023


At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.

On the Event Production team, our fellow Amazonians are our customers and we enable them to work hard, have fun, and make history by providing them with leading-edge video conferencing and audio visual (AV) support in meeting rooms at Amazon locations around the globe. We also provide and support basic IT equipment and services they need to contribute in day to day duties

As an EBC Event Service Engineer IV you will be working with the EBC program within AWS to facilitate in-person customer briefings designed to help customers accelerate their journey to the AWS Cloud. The engineer will be based onsite in AWS EBC in Arlington, and will be responsible for preparing meeting rooms and “day of” briefing meeting escalations.

You will look for opportunities to standardize, improve productivity, reduce time to resolve, and reduce defects.
A successful candidate will bring their experience with audio visual and video conferencing large scope of IT software, hardware, and networking disciplines into a fast-paced corporate environment.
Travel up to 10% will be required.

Key job responsibilities
Regular activities and responsibilities include:
• Windows/Mac OS support
• User hardware/software/peripheral support
• Creating and maintaining documentation
• Provide break/fix support for Video Conferencing equipment in meeting rooms
• Provide high level customers with assistance on using Video Conferencing technology
• Coordinate equipment for meetings including video conferencing gear, displays, projectors, speakers, microphones, cameras, telephones, laptops, media players, document cameras, etc.
• AV room furniture setup/strike and straightening including tables, chairs, lecterns, pipe and drape, easels, and other equipment as needed or directed
• Assist customers with finding and scheduling appropriate meeting rooms
• Train customers to use self-service tools to schedule their own spaces, services, and resources
• Assist high level customers with finding event services including production, livestreaming and remote recording
• Provide courteous phone and chat support to customers
• Create and maintain excellent relationships with our internal customers and co-workers
• Adjust work schedule when needed to support Amazon business needs.
• Track your work via our ticketing system
• Assist event organizers with presentation formatting
• Responsible for resolving or escalating technical issues in EBC rooms

We are open to hiring candidates to work out of one of the following locations:

New York, NY, USA


- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- High school or equivalent diploma
- +2 years of Audio Video experience in a corporate setting
- +2 years executive/senior leadership AV support experience


- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of Event Production experience for a corporate company

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $40,900/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.