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Edge Delivery Manager, DCC Communities



New York, NY, USA · Atlanta, GA, USA · Atlanta, GA, USA
Posted on Thursday, May 23, 2024


AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is a fast-paced, customer centric, company and a leader in the world of cloud technology. We are currently looking for a proven technical manager with experience in people management, robust technical understanding and the drive and vision to take our team to the next level. The successful candidate will create sustainable processes standards while driving opportunities to reduce delivery cycle times and improve quality without impacting network availability. The mission of the team is to deliver network capacity on time with zero rework.

The Edge Delivery Manager will manage the implementation and delivery of inbound capacity and equipment in a colocation environment. The Edge Delivery Manager will be responsible for a growing a team within a geographic region and oversee their development and growth. They will have experience managing and mentoring people, tracking budgets, providing strategic direction and proposing technical solutions. They will ultimately be responsible for installing and delivering our network equipment and related infrastructures, as well as responsible for driving low voltage structured cabling across the AWS colocation platform.

Some high-level responsibilities include:
•Prioritize and assign deployment tasks to field engineers.
•Coordinate team resources to deliver project tasks including, cross team support, change management, maintenance window support, and potential off-hour needs.
•Manage inbound racks and hardware from receiving through on-site deployment milestones.
•Manage the quality of vendor installed cabling and associated orders in a colocation environment.
•Apply project management skills, provide coaching and create internal documentation.
•Guide, train and educate staff on deployment processes and required customer SLAs.
•Provide weekly and monthly reports supporting MBRs, internal metrics and team goals.
•Handle project escalations, host weekly staff meetings and cross functional partnerships.
•Recruit and train field engineers while maintaining appropriate staffing levels.
•Recommend, document, and oversee AWS policies and procedures.
•Partner cross functionally to drive awareness and compliance of AWS safety standards.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Atlanta, GA, USA | New York City, NY, USA