DESCRIPTION

Re-imagine advertising with Amazon. Amazon Ads offers a rich array of digital advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on Amazon owned and operated sites and on other high quality sites across the web. We start with the customer and work backwards in everything we do, including advertising. If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising product with a relentless focus on the customer, you’ve come to the right place.

A strategically important part of our charter is to drive adoption across a portfolio of self-service, cost per click advertising products to enable head to tail advertisers to engage with customers in relevant ways. Our team is tasked with making it easy for prospective and current advertisers to increase visibility of their products and services, which also helps Amazon customers discover more selection—a win-win!

We are looking for an Operations Manager to join our promotions marketing team for Amazon Ads. In this role, you will own operational excellence for customer-facing promotional offers. You will be responsible for partnering with our advertiser success team to address customer contacts and escalations, distribute funds to qualifying advertisers, and creating and maintaining high quality processes.

The ideal candidate for this role is excited about driving operational improvements to improve the customer experience. You are detail-oriented and passionate about process improvement and documentation. You are analytical and operate from a customer-first perspective to understand customer journeys and barriers. To be successful you’ll need to be a strong communicator who can earn trust with key stakeholders across multiple teams. You have a relentless focus on using customer data and insights to deliver bar-raising experiences.

Key job responsibilities
Distribute funds to qualifying advertisers
Partner with the customer service team to resolve customer escalations
Develop and iterate on standard operating processes
Perform data analysis to uncover opportunities to improve processes and communications; share insights and recommendations with managers and partners