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Business Planning & Operations Lead, SMGS Ops - APO Tech



New York, NY, USA · Arlington, VA, USA · London, UK · Texas, USA · United States
Posted on Friday, May 24, 2024


The AWS Partner Organization (APO) provides a unified, outstanding experience to customers working with partners. Our organization supports over 100,000 partners globally. Our partners are our customers and we achieve success together, earn trust, and establish long-term, durable relationships.

Within the APO, APO Tech is responsible for designing, delivering, and governing the AWS Partner Network (APN) value exchange with AWS. This role leverages broad operational and technical skills to drive operational enablement for APO Tech functional teams, ensuring that both stakeholders and leadership have the necessary information to operate and execute efficiently.

You will function in a highly collaborative and cross-functional role, working with the leadership, strategy, and planning of APO Tech business priorities. You are a proactive and action-oriented self-starter who can effectively navigate ambiguity and manage competing objectives in a lean, fast-paced organization. You will be able to earn trust through relationship building and measurable performance. You will think strategically and analytically about business challenges, and possess a deep analytical background that contributes to APO Tech's success in meeting its business objectives. Your work will directly impact the strategy and decisions of the AWS Partner Organization that will better serve our customers in their journey to the cloud.

Key job responsibilities
• Be a hands-on business partner to an innovation and execution practice within APO Tech, executing across four key business pillars: Annual Planning, Rhythm of the Business (RoB), Business Insights, and Operational Enablement.
• Build mechanisms and translate into operational plans related to annual planning, forecasting, and strategic priorities (e.g. OP1, OP2).
• Build and manage end-to-end goal planning mechanisms (e.g. cross-functional interlock, distribution, operationalize tracking, attainment, and get-to-green plans).
• Drive predictability through management of rhythm of the business activities, such as weekly, monthly, quarterly business and financial reviews, and other business cadences.
• Create, implement, automate, and drive the global standardization of business processes, tools, and/or reporting, templates, methods, and cadences, including identifying and eliminating ineffective controls and procedures, and sharing best practices.
• Ability to dive deep to find answers with actionable outcomes and/or solutions leveraging strong data extraction skills to curate insights through analyzing historic data, variances, and trends, and to identify and mitigate gaps/risks/impact and uncover opportunities.
• Collaborate closely with functional stakeholders and Partner Intelligence team to ascertain business asks/needs, and to drive standardization, prioritization and automation of metrics, data, reporting, and dashboards.
• Develop relationships and earn trust with Field Sales, Finance, HR, and other business partners and act as the SME on the interlock with field sales and other partner groups.
• Understand the sales org structure, levers, and comp structure who interface with partner teams to help initiative owners drive through the field.
• Serve as a leader and point of contact to manage escalations and resolutions.
• Support and deliver on any other ad-hoc requests, projects, initiatives, and/or analysis, as needed.

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
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Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

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Work/Life Balance
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About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Austin, TX, USA | Dallas, TX, USA | Houston, TX, USA | New York, NY, USA | San Francisco, CA, USA | Santa Clara, CA, USA | Santa Monica, CA, USA | Seattle, WA, USA