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Sales Operations Lead, Generative AI, SMGS Ops - WWSO Sales & Biz Ops



Software Engineering, Sales & Business Development, Operations, Data Science
New York, NY, USA · Denver, CO, USA · London, UK · United States
Posted on Thursday, June 13, 2024


At Amazon, we’ve been investing deeply in artificial intelligence for over 20 years, and many of the capabilities customers experience in our products are driven by machine learning. Amazon.com’s recommendations engine is driven by machine learning (ML), as are the paths that optimize robotic picking routes in our fulfillment centers. Our supply chain, forecasting, and capacity planning are also informed by ML algorithms. Alexa is fueled by Natural Language Understanding and Automated Speech Recognition deep learning; as is Prime Air, and the computer vision technology in our new retail experience, Amazon Go. We have thousands of engineers at Amazon committed to machine learning and deep learning, and it’s a big part of our heritage.

We are seeking a Sales Operation Lead to partner with our Generative AI Go To Market (GTM) Specialists and extended Sales and Business Operations organization, to drive optimization and dive deep into key business initiatives, reporting to the Sr. Sales Operations Manager. You will have strong organizational, project management, communication and analytical skills. Attention to detail, ability to work independently in a highly ambiguous and fast paced environment, a start-up mindset, and willingness to be hands-on are essential per-requisites to succeed in this role.
We are always looking to improve and we also recognize there are many ways to lead and partner. We’re looking for someone who can come up with innovative ideas and dive deep into the complexities of data-sets. The ideal candidate earns trust through performance and relationship building, thinks strategically and analytically about business challenges, has experience in program and project management, and deep analytic background to assist the organization meet its business objectives. You will be a self-starter with a bias towards independent problem solving, a passion for identifying and eliminating bottlenecks, and have the foresight to anticipate business needs, make trade-offs, and balance business dynamics despite constraints.

The ideal candidate has broad technical skills, strong financial acumen, sales strategy experience, and a curious mindset. Strong judgement, ability to manage and prioritize in a complex, large, matrixed and ambiguous environment, as well as a demonstrated ability to influence without explicit authority are key to success.

Key job responsibilities
- Own the business reviews and deep dives to effectively inspect the business across the various functions within Generative AI Sales and Business Operations, including both Go to Market and Technical internal customers.
- Create mechanisms to improve visibility, accuracy, and key insights to influence GTM planning.
- Drive the continuous improvement of key processes and mechanisms used in the Sales and Business & Operations team, improving productivity and efficiency.
- Lead special projects impacting Generative AI Sales and Business Operations functional areas across the World Wide Specialist Organization, and AWS, as a whole.

A day in the life
This role will work closely with the Generative AI business leaders and cross functionally with other leaders of operations teams to provide strategic business insights and support business growth and operational excellence. You will design, implement, and continuously improve the optimization process to prioritize critical Generative AI business initiatives, while meeting requirements from different stakeholders. The ability to comprehend both quantitative and qualitative data points, connect the dots, and create executive-level content is critical for success in this role.

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

We are open to hiring candidates to work out of one of the following locations:

Denver, CO, USA | Herndon, VA, USA | New York, NY, USA | Seattle, WA, USA