DESCRIPTION

Are you customer obsessed, data oriented, technologically curious, and passionate about driving improvements to Prime Video customer experiences? Prime Video Discovery Analytics team is seeking an experienced, talented, and motivated BIE Manager to join our team focused on helping customers find the content they love across all our offerings.

The PV Discovery Analytics team is seeking a skilled and motivated Business Intelligence Engineer (BIE) Manager to analyze and deliver insights to help us better serve our customers. The right candidate is passionate about understanding customer needs, perceptions, and experiences, diving deep into complex problems, and continuously striving to deliver deeper insights.

The person in this role will innovate, build new methodologies to generate insights, and make recommendations to drive actions that directly impact our current and future customers. A successful candidate will possess excellent analytical skills, and have the ability to work collaboratively to influence business leaders at all levels, including senior management.

Key job responsibilities
- Manage a team of BIEs responsible for collaborating with a broad set of partner and business stakeholder teams to drive new and improved customer experiences.

- Identify new data sources and invent new methodologies and approaches to understand and drive improved customer experiences.

- Drive efforts to simplify, automate, and standardize processes across the team to drive efficiencies, expand scope, and drive increased impact to customer experience.

- Drive operational excellence and continuous improvement.

- Own and execute end-to-end delivery of core BIE responsibilities to drive improved customer experiences.

- Implemente and apply data signals for PV Personalization.

- Design quantitative methods to accurately measure customer experience.

- Collect data on customer experiences.

- Apply analytics to generate data insights on customer experience and quantify customer impacts.


About the team
The Prime Video Discovery Analytics team is a team of Business Intelligence Engineers and Data Engineers. This team focuses on analytics, reporting and tools specific to helping customers find the content they love across all of our content offerings.