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Principal System Development Engineer, North American Customer Fulfillment (NACF) Reliability, Maintenance, Engineering (RME)



Customer Service
New York, NY, USA · Austin, TX, USA · Texas, USA · United States
Posted on Tuesday, July 2, 2024


Amazon's Reliability, Maintenance, and Engineering (RME) team is hiring for a Manager of Automation Engineering to join our corporate-based engineering team.

At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. The candidate will be a subject matter expert in controls systems, workplace safety, and data driven management and leadership. The role will involve material handling equipment (MHE) systems/applications, packaging automation, distribution processes, and storage systems. The candidate will manage multiple complex projects and simultaneously influence and develop relationships at all organization levels.

Key job responsibilities
• Drive maintenance Best Practices: Innovate, document, improve work methods, standardize, provide a safe work environment and require safe work practices, train, commission equipment, collect, measure, and analyze key performance indicators to improve processes and improve Amazon customers experience.
• Offer guidance to senior leadership on maintenance and equipment end of life (EOL) issues using return of investment (ROI), and other analytical techniques.
• Coordinate and plan work activities for the Control Systems Engineers to accomplish goals and objectives of North America Customer Fulfillment teams.
• Work closely with building Operations, Operations Engineering, fulfillment center (FC) Start up Team, Amazon Fulfillment Technologies (AFT) Software teams, Amazon Customer Excellence Systems (ACES) team, and Safety in supporting MHE systems optimization and project implementation.
• Understand, maintain, and troubleshoot material handling control systems, including programmable logic controller (PLC)/personal computer (PC) controllers and industrial networks such as Ethernet, ControlNet, DeviceNet, Profibus, motor control systems, servo drives, frequency drives, and electrical distribution systems.
• Monitor MHE metrics and partner with maintenance/operations for system performance issues and provide analysis across all operations.
• Facilitate Failure Analysis and Incident Review processes and implement process improvements or retraining to avoid future incidents.
• Apply subject matter expertise in material handling and electronic systems to maximize building utilization of systems.
• Partner with other building Operations leadership, equipment vendors and parts suppliers to plan and coordinate new technology installations. Act as the technical consultant for capital projects inside the building.
• Communicate technical issues and project timelines with building leadership, operations and the maintenance team. Explain production impacts.
• Assist with skill assessments for the Technical positions within building operation maintenance teams.
• Handle flexible work load which may come from management or other operations.
• Participate in Automation Engineering (AE) conference calls and coordinate with AE central team to complete all tasks required.
• Provide weekly site controls reliability information to AE central team - Travel up to 40%.