DESCRIPTION

Are you interested in shaping the future of car buying? We're on a journey to build something new! Come join our team and build new research, discovery and shopping products that connect customers with their vehicle of choice. In this role, you'll be designing new product offerings for a new customer experience on Amazon.

The Vehicle Sales UX team is seeking a customer-obsessed Senior Manager, Product Design to join our team leading end-to-end experiences across the customer lifecycle. You will be responsible for defining, articulating, and championing the future vision for customer acquisition, engagement, and retention experiences. The right candidate leads with clarity and empathy, inspires others, and has a passion for solving problems at massive scale. You excel through innovation, creativity, and attention to detail. You are a proven strategic thinker and collaborator who flourishes in a large organization. You sincerely believe that design is more than how something looks, but also how it feels and functions. You enjoy great design debates and thrive on iterating based on customer feedback.

This role is for a hands-on leader who establishes a vision and strategy, scales their impact by empowering designers, and elevates the design quality of the entire team. You will partner closely with product, engineering, and business counterparts throughout the organization to launch bar-raising experiences for customers around the world. As a creative lead, you have a passion for solving our customers' problems, always putting their needs first.

Key job responsibilities
- You are a role model, mentor, and motivator.
- You bring deep expertise in UX design (frameworks, interaction models, prototypes, research). You think big, framing designs in the context of the broader customer experience, and are equally comfortable diving deep into the details.
- You present design work to partners and executive leadership for review, feedback, and sign-off.
- You prioritize effectively, use data to inform your decisions, weigh the impact and tradeoffs of decisions, and seek input where needed to drive alignment.
- You work closely with product and business partners to develop a shared vision and lead a process to define and design experiences that deliver on those shared objectives.
- You are comfortable navigating from ambiguity to clarity, drawing upon your expertise and design process to create structure. You proactively plan ahead, look around corners, and can see the next step (even when it doesn’t exist yet).
- You develop processes that drive quality and efficiency to help designers accomplish more than what they could otherwise.

A day in the life
The Sr. Manager of UX Design for Vehicle Sale will elevate the entire team. You will inspire and mentor UX practitioners and partners, leading projects throughout the planning, design, and development cycle. You are expected to think like an owner, always raise the quality of the CX, and be a relentless advocate for customers. You will use your organization and communication skills to bring clarity to chaos, working strategically with other team leaders and team members across the organization.

About the team
You’ll join a growing team of UX practitioners who help each other develop and thrive. You will have autonomy and ownership while contributing to the supportive culture on the team. We gather often to collaborate, ask questions, and grow together, so bring your unique skills and experience and be prepared to share, learn, and grow with us.