DESCRIPTION

Amazon Autos is a new business that's improving the car-buying experience for Customers. Amazon Customers can now search for and view vehicles for sale in their local area, across multiple brands, with no-haggle pricing and lending, and have confidence the vehicles are in-stock. When the customer is ready to purchase a specific vehicle, they can complete the transaction on Amazon.com from the comfort of their home knowing they received a fair price and best available interest rate. We are obsessed with our customers and in Amazon Autos Customer and Seller Support, we make their experience delightful. We identify and drive customer-centric solutions by solving complex technical problems with ingenuity and simplicity, always seeking automation. We’re making history and the good news is that we’ve only just begun.

Key job responsibilities
As a Senior Operations Manager you are responsible for defining and delivering a support operation that empowers agents to do their best work. You are flexible, adapting your approach to meet the needs of your customer, business and program stakeholders. You identify, prioritize, and tackle intrinsically hard problems, acquiring expertise as needed. You assess risk, drive clarity, and foster shared understanding by asking detailed questions about proposed solutions. You create the correct sense of urgency for delivery. You create, optimize, and drive adoption of the critical mechanisms necessary to ensure the change will be successful in the long-term.

You are able to represent, verbally and in writing, complex decisions, tough trade-offs, and potential solutions clearly to business leaders to help them understand the decisions they have to make and what options they have. You manage cross-functional communication to ensure all stakeholders are informed and needs aligned. You know when a design or solution requires additional guidance. You show excellent judgment when driving executive-level escalations. You deliver solutions that meet Amazon high standards for customer satisfaction, efficiency, stability, extensibility, simplicity, and operational excellence.

Responsible for the implementation and management of new policies, features and products supporting our support teams to be launch ready. Projects range from low complexity to high complexity changes and you will be in regular communication with all stakeholders impacted by change.

A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!