DESCRIPTION

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—including sponsored, display, video, and custom ads— leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more.

As a Sr. Services Ops Specialist, you are the primary lead for internal go-to-market (GTM) operations for product, process, category and service launches. This role owns ensuring each launch within our scope is ready for service teams and end customers. The role is a product specialist for their portfolio and frequently works directly with sales GTM, sales operations, product owners, and product release management.



Key job responsibilities
Sr. Ops Specialists require a strong understanding of the often times complex creative and campaign delivery process. They understand how to drive business development through creative, campaign and ad operations and have experience in advertising, business operations, and marketing fields. As a Sr. Ops Specialist you will:
• Take ownership of new launches for our services teams, helping accelerate business growth by enabling flawless campaign execution.
• Design scaled processes by gathering functional requirements, identifying resources needed, defining milestones and creating a launch schedule to ensure timely and successful delivery of projects.
• Influence stakeholders (including Sales, Product, Advertising Trust and services leadership) outside your direct area of responsibility to ensure delivery and identify new campaign opportunities.
• Identify and mitigate customer and advertiser risks, removing roadblocks and providing alternate solutions to provide the best advertiser and customer experience.
• Drive accountability from stakeholders for progress on key program actions through active engagement and escalation.

About the team
The Service Operations team enables and scales advertiser success on and off Amazon through internal go-to-market (GTM) operations, streamlined campaign workflows, accurate measurement and proactive prevention of defective ads, flawless high-traffic event management and services team training to ensure a positive end-customer experience. We partner with Sales, Product, Campaign & Creative Management, Ad Operations and Design teams.