DESCRIPTION

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—including sponsored, display, video, and custom ads— leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more.

As a Training Program Manager within the Services Operations team, you are the primary lead supporting onboarding and training of Ad Operations and Creative and Campaign Manager employees. This role owns ensuring new hires become proficient with foundational learning to achieve operational success, existing team members are provided with ongoing development and all employees are provided training for new tools, products and SOPs when required. The role is a specialist in understanding training needs to support employee development and ensure organizational goals are met.



Key job responsibilities
The Training Program Manager role requires gathering a strong understanding of the often times complex advertising campaign delivery process including creative management, policies, tool/product knowledge, campaign setup and ad trafficking. They understand how to prioritize, organize and deliver relevant training to the right team members at the right time and have experience with training in advertising and/or marketing fields. As a Training Program Manager, you will:
• Empower Creative & Campaign Manager (CCM) and Ad Operations new hires to achieve operational success through effective onboarding and training.
• Liaise with Ad Services stakeholders to identify training needs and create a strategic, multi-year training plan for Ad Services.
• Create training schedules, develop and refine training materials, manage stakeholder communications, and ensure training alignment with organizational goals
• Identify customer and advertiser risks, removing roadblocks and provide training to support.

About the team
The Services Operations team enables and scales advertiser success on and off Amazon through internal operations, streamlined campaign workflows, proactive prevention of defective ads, flawless high-traffic event management and services team training to ensure a positive end-customer experience. We partner with Sales, Product, Engineering, Campaign & Creative Management, Ad Operations and Design teams.