DESCRIPTION

At Amazon, we strive to be Earth's most customer-centric company. We're seeking an innovative and results-driven Event Technology Program Manager to join our global Travel and Events organization. This role will support the delivery of the technology strategic roadmap that enables exceptional meeting and event experiences for Amazonians worldwide.
You will be the administrative owner of Global Travel and Events' suite of event management technology, working at the intersection of technical innovation and business strategy. Over the next 3-5 years, you'll help shape and implement solutions that flex and respond to the evolving needs of our global program while maintaining best-in-class service delivery.
As the Event Technology Program Manager, you will play a key role in converting the needs of M&E global service delivery, operations, business strategy leads and Amazonian event organizers into system enhancements and amendments. You'll ensure our Strategic Meetings Management (SMM) and event delivery platforms not only meet but exceed expectations, while driving continuous improvement through customer feedback and industry innovation.

Key job responsibilities
- Support the delivery of the technical vision and implementation of Amazon's event technology ecosystem
- Own system administration and configuration for key venue sourcing and event management platforms
- Communicate the requirements for changes to technical training programs for global service delivery teams
- Partner with strategy and operational teams to ensure technology solutions align with customer needs
- Maintain integrations with enterprise systems while ensuring robust data governance
Success in this role requires a curious mindset, technical acumen, and a commitment to customer obsession. You'll thrive in a fast-paced environment where you can leverage both strategic thinking and hands-on technical expertise to drive meaningful impact.

A day in the life
Every day is a combination of looking at program metrics to identify opportunities to improve customer experience and collaborating with multiple project teams to build and deliver the next level of digital solutions that continuously improve the program services. You will also partner with various stakeholders and vendors to ensure the systems used by the M&E program are both secure, privacy compliant, and built for the sophistication and scale of Amazon's programs.

About the team
Amazon Travel & Events (AT&E) manages Amazon’s global travel and event programs across all business units and operating countries. AT&E’s mission is to make travel and events easy, for everyone, everywhere, every time by providing world-class solutions to our customers that support the company's goals.