Manager, Operations Management, Advertising Trust, Policy Operations
Amazon
DESCRIPTION
We're seeking a dynamic Manager, Operations Manager to lead a team of Policy Risk Specialists and drive operational excellence across our Ad Policy Operations team. In this high-impact role, you'll shape how we scale and optimize end-to-end policy's operational processes, from policy inception through enforcement, all while maintaining the highest standards of trust, efficiency, and scale.
You will be responsible for deeply understanding the processes we maintain, you will relentlessly seek out improvement opportunities, and you will act as an advocate for our customers, advertisers, and our team. Your responsibilities will also include tracking, analysis, and reporting activities. A successful candidate enjoys investigating ambiguous and complex business processes, has a track record of successfully leading large-scale operational improvement initiatives, has strong analytical capabilities, is an effective communicator, has strong stakeholder management skills, and will dive deep into the weeds of a problem to find solutions. You will work cross-functionally across the ads business, working directly with Policy, Sales, Operations, Product, and others, including senior leadership.
If you are looking for a program management position in a team that has a varied and exciting remit, if you have a proven track record of developing talent, and if you are a self-starter that can solve issues with considerable autonomy, this is the role for you.
Key job responsibilities
• Lead strategic initiatives to streamline ad policy operations, improving efficiency while maintaining quality, compliance, and trust.
• Develop and mentor a team of Risk Specialists, working closely with the team to hold a high bar on decisions and obsess over outcomes.
• Design and implement scalable workflows and processes across global advertising teams.
• Partner with Sales, Product, Operations, and Policy teams to drive automation and tool improvements.
• Develop metrics frameworks and analytics to measure operational health and drive data-informed decisions.
• Lead cross-functional programs to improve policy decision-making, accuracy, and consistency.
• Build and maintain executive-level reporting on operational performance and strategic initiatives.
• Manage stakeholder relationships across multiple teams and regions.
About the team
Advertising is one of the fastest growing businesses at Amazon and that growth generates challenges in managing huge volumes of advertising submissions while maintaining a high customer experience and working at the speed that advertisers demand. As part of the Advertising Trust team, you will have high visibility across Amazon business lines, helping to establish the right customer experience and long-term strategy for the success of Amazon Advertising. We are a global and diverse team with a long tenure in online advertising and expertise in developing customer experience solutions for highly sensitive and restricted categories of advertising.
BASIC QUALIFICATIONS
- 7+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience owning program strategy and end to end delivery
- Experience implementing repeatable processes and driving automation or standardization
PREFERRED QUALIFICATIONS
- Experience managing, analyzing and communicating results to senior leadership
- Master's degree
- Experience with online advertising, advertising policy, content moderation, or trust & safety operations.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.