DESCRIPTION

We're seeking an experienced Risk Communications Specialist to lead and optimize our advertiser communications strategy regarding ad policy violations, restrictions, and rejections. This role is instrumental in ensuring clear, consistent, and effective communication with advertisers while helping advertisers maintain policy compliance and deliver successful campaigns to their target audiences.

Key job responsibilities
• Design and implement comprehensive communication strategies for different types of ad violations, restrictions, and rejections
• Develop and maintain templates and documentation for various violation scenarios, ensuring clarity and actionability
• Partner with Policy, Legal, and Product teams to accurately translate complex policy requirements into clear advertiser guidance
• Lead the enhancement of automation systems for violation communications while maintaining appropriate tone and clarity
• Analyze communication effectiveness metrics and implement improvements based on data
• Manage escalations and complex cases requiring specialized communication approaches
• Build and maintain relationships with cross-functional teams to ensure alignment on communication strategies

About the team
Advertising is one of the fastest growing businesses at Amazon and that growth generates challenges in managing huge volumes of advertising submissions while maintaining a high customer experience and working at the speed that advertisers demand. As part of the Advertising Trust team, you will have high visibility across Amazon business lines, helping to establish the right customer experience and long-term strategy for the success of Amazon Advertising. We are a global and diverse team with a long tenure in online advertising and expertise in developing customer experience solutions for highly sensitive and restricted categories of advertising.