hero

The #1 Source for
In-Person NYC Tech Jobs

Build your future in the capital of everything.
Obviously New York.
companies
Jobs

Software Development Manager, Search Customer Experience

Amazon

Amazon

Software Engineering, Customer Service
New York, NY, USA
Posted on Jun 24, 2025

DESCRIPTION

What was your last shopping experience at Amazon like? Any frustrations you'd love to see disappear? If so, I invite you to come help make that happen in Amazon Search New York. A search is performed in over 70% of customer sessions on Amazon, and Search is attributed to over 50% of purchases.

We believe that shopping on Amazon should be simple, delightful, and full of "wow" moments for everyone, whether you are technically savvy or new to online shopping. In the next three years, we will transform the current shopping experience to one tailored to the customer’s needs by using machine learning (ML), query understanding, personalized recommendations, and new design thinking. We will enable a smoother, more intuitive customer experiences for users at all skills levels using compelling formats (video, images, whole page redesigns etc.) that help customers make purchase decisions with confidence.

If you are someone who loves pioneering, communicating effectively, coaching/mentoring rising engineers, exploring the use of the latest technologies and design to solve complex problems, and seeing your work used by the hundreds of millions of customers who use Amazon actively, then this is the opportunity for you!

Our innovative systems include high efficient and large scale platform built on Amazon's cloud computing infrastructure. For this position you will have a strong background in OO design with C++/Java. Experience working with WebServices, XML, Apache services is desired. Linux system development experience is a plus. Equally important to these specific skills is the ability to multi-task, quickly adapt to new development environments and changing business requirements, learn new systems, create reliable/maintainable code, and find creative and scalable solutions to difficult problems.

You are highly-motivated and thrive in an environment where problems are open-ended. You enjoy engaging in passionate discussions with smart people and letting the best ideas rise to the top. You see your mistakes as learning opportunities and continually look for ways to improve yourself, your team and your products. You understand that not all solutions come easily and don’t shy away from hard work to reach your goals. You are excited about the opportunity to engage in developing a top notch consumer web application and user experience.

Key job responsibilities
As a Software Development Manager, you will define and drive the technical strategy for building Search experiences, leading a team of engineers to innovate at scale. You will collaborate across science, product, and design teams to deliver next-generation solutions that enhance shopping journeys for millions of customers.

A day in the life
- Thinking big and collaborating with product leadership and business stakeholders to define strategy and long-term vision.
- Owning the end-to-end technical strategy and delivery roadmap.
- Defining initiative goals and owning all associated metrics, using data to drive decisions.
- Architecting scalable, resilient AI-driven systems that can adapt across multiple product categories and shopping missions.
- Partnering closely with engineers to develop the best technical designs and scalable solutions.
- Managing the full software development life cycle, from design and development through launch and operations.
- Leading and mentoring a team of engineers and applied scientists, building a culture of high technical standards, innovation, and ownership.
- Reporting regularly on development progress, quality, operations, and system performance to senior leadership.
- Maintaining a relentless focus on operational excellence, system reliability, and rapid iteration to meet customer needs.