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Software Dev Manager, Outbound Communications, Outbound Communications

Amazon

Amazon

Marketing & Communications
New York, NY, USA
Posted on Nov 22, 2025

Description

The Outbound Communications Services team operates the foundational systems that enable Amazon and its subsidiaries to communicate with customers on Email, SMS and Push endpoints. Our mission is to successfully transmit selected messages to customers ensuring high availability and low latency, and gathering near real-time feedback from the endpoints to create closed loop optimizations. We are passionate about building scalable, well-designed software which processes billions of transactions with high throughput. We constantly improve our technical foundation and customer experience. As a Software Development Manager on the team, you’ll have huge impact on how customers, including friends and family, engage with Amazon.

We’re looking for a strong software development leader who loves building a high-performing strong team and cloud-scale global systems from the ground up, and who wants to help shape the roadmap for how Amazon communicates with it's customers globally. As one of the senior leader on our team, you’ll work closely with our engineering staff, scientists, and our executive team to design and execute your team’s vision. You will guide a team of smart software engineers to architect and develop the right technical solutions to meet the team's multi-year vision.

You will also lead efforts to improve your team’s performance and stability, drive recruiting efforts, develop existing talent, and help foster Amazon’s developer-oriented culture. Successful candidate will have an established track record of delivering complex distributed software systems, keen technical aptitude, excellent project management skills, solid communication skills, and be dedicated to achieve results in a fast paced environment.