Description

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

At AWS, Security has always been “job zero”, meaning security is not just the top priority—it comes before everything else. In the era of GenAI, AWS security continues to enable secure innovation at scale while protecting sensitive data, mitigating AI-specific risks, and ensuring compliance with evolving global regulations. As a Principal Security Customer Success Specialist, you will drive enterprise adoption and value realization for Customers in their post launch journey. In this role, you will engage and build relationships across relevant customer personas in our largest and most strategic enterprise customers. You will be technically credible in security solutions while effectively shaping the customer journey and developing your team's capabilities. The ideal candidate should be a technical security professional who has the ability to consult and build a wide range of security capabilities, advise on securing AI applications, is willing to dive in to the details, can build scalable solutions, and is able to communicate at all levels within an organization. You should also have a demonstrated ability to think strategically about business, security, and technical challenges. You will be passionate about helping customers maintain secure, compliant, and trustworthy environments.

This role will be deeply cross-functional and engage with AWS teams across sales, solutions architecture, and AWS services, working at the CxO level at customers to maximize customers' security investments. You will develop customer success strategies, create playbooks, and build scalable frameworks that combine strategic thinking with operational excellence and technical expertise. Working closely with the Security GTM and Customer Success Specialist teams, partners, and Professional Services, you will support service adoption plays.

AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries.

Key job responsibilities
Technical expertise:
- Experience with security architecture, security engineering, application security, identity and access management, cryptography, security operations, system administration and network security experience
- Understanding of modern application architectures (microservices, containers, serverless) and cloud computing
- Experience with DevSecOps practices and tools
Strategic customer engagement:
- Work directly with Customers to implement security solutions to achieve secure, compliant systems, including AI applications
- Develop, execute, and test adoption and expansion plays for enterprise adoption and business value realization for Security
- Develop and scale customer success programs through respective Security domain teams and partner success team
- Collaborate with the AWS Customer Success Specialists to understand customer employee personas, assess their unique needs and challenges; engage with the Security team to design and deliver tailored technical workshops and enablement programs to accelerate time to value.
- Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs.
Adoption program development:
- As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
- Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
- Develop governance frameworks for sustainable adoption at scale across domains.
Customer success management:
- Design and monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization.
- Drive customer advocacy through success story documentation and advocacy program participation.
Product feedback loop:
- Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.
- Analyze trends in customer requests and pain points to identify potential product improvements.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.