Description

The Global Tech Strategy & Engagements manager serves as the strategic architect of AGS Tech's global portfolio strategy and thought partner to the AGS Tech Leader on enterprise-wide business and investment decisions.
This customer-focused, proactive leader will be responsible for directing forward-looking execution of business priorities — working directly with the AGS Tech Leader to make the organization faster, smarter, and more aligned. That means turning portfolio strategy into real outcomes by working through people, setting up the conditions for good decisions, and keeping leaders across AGS Tech moving in the same direction. They cut through the noise, reduce friction, and make sure the right conversations happen before they become the wrong problems.
This is a senior leadership role that calls for someone who is genuinely invested in helping others succeed and understands that how an organization operates, communicates, and builds trust directly affects business results. The strongest candidate has a history of making the people around them better, not just the work.
This role manages the engagement team, connects Finance, HR, Operations, and technical leadership, and owns the outcomes that matter most to AGS Tech organization.
This position requires up to 50% travel and must be based at an AWS Hub Location.


Key job responsibilities
1. Strategic Customer Engagement & Business Development
• Prioritize and orchestrate high-impact customer meetings in close coordination with senior leadership to maximize business outcomes
• Guide and oversee complex engagements with enterprise customers, ensuring appropriate next steps, follow-through, and accountability across direct and indirect organizations
• Drive new business development, increase and sustain existing business relationships, and oversee strategic follow-up for AWS's largest customers
• Participate in executive-level customer meetings, determine appropriate attendee slate, consolidate actions, and ensure timely execution across matrixed stakeholders
2. Engagement Strategy & Framework Development
• Develop and scale key service KPIs, metrics, and dashboard frameworks to measure engagement effectiveness
• Identify target audience segments and enact tactics to improve penetration and engagement among priority customer groups
• Create comprehensive frameworks to communicate with targeted audiences in partnership with leaders across the organization and broader Amazon ecosystem
• Dive deep into data to understand customer behavior and identify actionable insights that drive customer value
3. Executive Narrative & Strategic Amplification
• Shape strategic direction and executive narrative at VP level, influencing external and internal perception
• Own the strategic framing of VP-level engagements, ensuring customer interactions, executive briefings, and industry forums amplify AGS Tech's strategic direction and business impact
• Elevate engagements from event execution to strategic business conversations that demonstrate measurable differentiation and competitive positioning
• Lead the development of the executive narrative that translates AGS Tech's portfolio strategy into compelling business value propositions for customers, partners, and internal stakeholders
• Ensure engagement content is grounded in the global portfolio strategy and highlights enterprise-level business impact, not tactical project updates
• Position AGS Tech's capabilities as a strategic business advantage through thought leadership and executive-level storytelling
4. Strategic Business Integration & Cross-Functional Leadership
• Counsel the AGS Tech Leader and directors on strategy and impact the field team across business units through portfolio decisions and team leadership
• Serve as the AGS Tech Leader’s strategic thought partner on enterprise-level business decisions, providing clarity across geos and enabling portfolio-level tradeoffs grounded in measurable business impact
• Partner with Finance to translate strategic direction into investment models, business cases, and funding frameworks that align with long-term portfolio priorities and capability development
• Define the capability and talent strategy that enables portfolio execution, translating strategic investment direction into skill requirements and capacity models in partnership with HR and Operations
• Act as enterprise integrator across geo leaders and key business stakeholders (Finance, HR, Operations), ensuring strategic roadmaps drive measurable business outcomes and competitive advantage
• Develop and institutionalize strategic frameworks that enable consistent, data-driven prioritization of initiatives across the global organization
5. Enterprise Portfolio Strategy & Investment Management
• Own organization-wide portfolio architecture and strategic investment decisions across AGS Tech
• Design and institutionalize the global portfolio strategy architecture across AGS Tech, establishing a unified enterprise lens that enables strategic prioritization, investment tradeoffs, and measurable impact visibility at the AGS Tech Leader level
• Define the strategic investments that drive where AGS Tech allocates capital, talent, and capabilities across geos — partnering with technical leaders to translate business strategy into technical direction
• Create enterprise-wide decision frameworks that enable the AGS Tech Leader to sequence major initiatives, assess global portfolio health, identify strategic gaps, and manage risk concentration across the business
• Drive cross-geo strategic alignment to ensure regional roadmaps reflect and reinforce the global direction, operating as the principal integrator across geo leaders
• Provide forward-looking strategic insight into portfolio evolution, competitive positioning, and differentiation opportunities grounded in business impact analysis
6. Program & Project Management
• Support and lead strategic initiatives and cross-functional projects contributing to organizational success
• Plan, lead, and facilitate leadership and team offsites, prioritizing messaging and presentation development
• Manage multiple high-profile projects of varying timelines simultaneously across distributed stakeholders without direct ownership of resources
• Oversee cross-channel go-to-market strategy execution
• Lead and facilitate VP-level leadership forums and strategic planning sessions — prioritizing agenda design, messaging, and outcome clarity
• Develop and track key engagement and portfolio KPIs, metrics, and dashboard frameworks to measure effectiveness and business impact
7. Team Leadership
• Manage team of strategists, planners, and engagement professionals
• Foster an inclusive and diverse culture through initiatives, training & education, and communications
• Develop talent and build organizational capability in strategic engagement
• Connect Finance, HR, Operations, and technical leadership around shared strategic priorities
• Build organizational capability in executive communications and portfolio management