Description

Are you customer obsessed, fluent in cloud and AI, and ready to help the world's most
sophisticated financial institutions build at unbelievable scale? If so, we want to talk to you.

Amazon Web Services is seeking a Senior Customer Solutions Manager to join our Global Financial Services team. In this highly visible role, you will guide technically advanced AWS customers — from leading banks and insurance companies to capital markets leaders and fintech innovators — along their multi-year journey to cloud and AI adoption.

You will apply your technical expertise and complex program leadership skills to ensure that all AWS teams work together effectively to deliver outcomes for your customers. Acting as the critical connective tissue between Sales, Support, Solutions Architecture, and Professional Services, you will translate strategic account initiatives into executable actions — always working backwards from the customer's key milestones

Key job responsibilities
What You'll Do

You are encouraged to think big, invent, and take ownership of Financial Services customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools, and mechanisms.

Value Realization: You identify and accelerate the customer's realization of value throughout the cloud adoption lifecycle through the introduction of AWS services, AWS partner solutions, AWS best practices, and other innovations.

Enablement: You build and drive programs to achieve organizational cloud readiness and cloud fluency through skills guilds, experience-based accelerators, training partners, and other mechanisms.

Governance: You establish and mature operating models/structures to drive scale and long-term success through the application of cloud adoption framework, cloud center of excellence, communities of practice, and other frameworks.

You Will Also:
• Define opportunities and understand business and technical risks strategic to the customer's cloud journey — including large-scale migrations, data & analytics, digital innovation, and high-performance computing
• Influence technical and business stakeholders pre- and post-sales, driving alignment on cloud adoption and migration strategies
• Serve as the customer's cloud journey coach and the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
• Interface with customer and AWS leadership to plan and support major workload migrations and AI adoption programs
• Evangelize AWS services and influence customers to adopt innovative solutions that transform their business


A day in the life
As a Senior CSM in Global Financial Services, you will balance your time between direct customer engagement, cross-functional internal collaboration, and strategic planning. No two days are exactly the same — and that's what makes this role so rewarding.
On any given day you might be:
• Partnering with C-suite executives and technical leaders at a global financial institution to define their cloud transformation roadmap
• Orchestrating cross-functional AWS teams to accelerate a major workload migration or AI adoption initiative
• Running an Executive Briefing Session to align leadership on cloud business outcomes
• Creating and managing a complex business and technology initiative program — navigating risks, roadblocks, and constraints with precision
• Coaching a customer's cloud center of excellence through an operational readiness review
• Translating customer intelligence into actionable feedback for AWS product and engineering teams
• Packaging reusable best practice assets for the broader CSM community to amplify impact at scale


About the team
Global Financial Services CSMs are trusted advisors who apply deep experience and industry thought leadership to help some of the world's most complex and regulated organizations realize the transformative value of building in the cloud. Our team is guided by five core tenets:

Customer Influence
CSMs build relationships needed to understand customers, their business context, and strategic goals — proactively guiding and mitigating risks in their cloud journey

Focus on Excellence
We leverage the knowledge and expertise of our team in support of customer delivery, and celebrate the enhanced impact of bringing the best of AWS and partners together.

Overcome Complexity through Agility
CSMs bring clarity to complexity. We evangelize experience-based learning and an iterative approach to demonstrate results and value early.

Have Impact and Grow
We take intentional actions to support each other. We bring our authentic selves, celebrate diverse perspectives, and ensure growth opportunities are available to all.

Guided by Facts and Data
We rely on fact-based results and data, contextualized through our expertise to inform priorities and influence AWS services and industry solution opportunities