Description

Live Sports is one of Prime Video's fastest-growing businesses. We are bringing customers some of the world's most premium live sports and entertainment content, including NFL Thursday Night Football, the NBA, NASCAR, Premier League, and UEFA Champions League, while continuously innovating on the viewing experience.

This is a unique opportunity to help shape the future of fan experiences for sports at scale. As Prime Video expands its live sports and linear offerings globally, you will play a key role in delivering reliable, high-quality fan experiences for millions of customers and helping redefine how audiences discover, watch, and engage with live content.

Prime Video has developed a suite of innovative fan experiences that enhance how customers engage with live sports, including features that surface key moments in real time, provide advanced statistics and predictive insights, and enable viewers to watch multiple games simultaneously. These experiences help differentiate Prime Video and create a more engaging viewing experience for millions of customers.

As the Senior Program Manager responsible for Fan Experiences, you will lead the strategy, launch, and operational scaling of these features across thousands of live events globally. You will work cross-functionally with Product, Engineering, Operations, Launch, and Content teams to ensure fan experiences are delivered reliably, efficiently, and at the highest quality standards.

Key job responsibilities
- Partner with Product and Engineering teams to define the vision, strategy, roadmap, and prioritization framework for Fan Experiences, including determining where and how features should be deployed.
- Design and implement scalable tools, mechanisms, and operational processes that enable seamless deployment of fan experiences across Prime Video's live events portfolio.
- Collaborate with Launch, Operations, and Product teams to identify opportunities to reduce manual effort, improve operational efficiency, and develop automation solutions that enhance speed, quality, and scale.
- Establish goals, success metrics, and operational KPIs to measure feature adoption, quality, customer impact, and scalability.
- Develop reporting, dashboards, and executive-facing business reviews to track progress, identify opportunities, and communicate results to senior leadership.

A day in the life
A successful candidate is highly analytical, customer-obsessed, and comfortable operating across both strategy and execution. They can influence stakeholders across multiple organizations, translate ambiguous problems into scalable solutions, and use data to drive decision-making. They have a demonstrated track record of leading complex cross-functional programs, building mechanisms that scale, and delivering measurable business and customer outcomes in fast-paced environments.

About the team
The team's mission is to drive operational excellence across the live events ecosystem by building scalable tools, processes, and automation that improve quality, efficiency, and customer experience. As Prime Video expands its live sports and entertainment portfolio, we play a key role in enabling growth and innovation across the business.