Asepha is based in New York and Toronto, building advanced AI tools that re-imagine how medications are prescribed, verified, and supported across the pharmacy ecosystem. Backed by $4M in funding and trusted by multiple Fortune 50 healthcare organizations, we’re scaling quickly and seeking a Founding Customer Success Manager to ensure our enterprise customers achieve measurable outcomes across specialty pharmacy, payers, and hubs.

This is a front-line, customer-facing role with high autonomy, direct access to leadership, and a product that solves real pain points. Your work will have a direct impact on improving pharmacy workflows and health outcomes.

Join our mission:

We’re building a world where medication delays are impossible. From the moment a prescription is written, the path to therapy start is clear, fast, and predictable. Asepha is the context graph for the therapy-start journey, connecting the fragmented steps that slow down medication access: intake, coordination, utilization management, and clinical services.

Role and Responsibilities:

• Own customer outcomes end-to-end: Drive customer onboarding, adoption, and measurable ROI across enterprise deployments; ensure customers achieve their success criteria and expand usage over time.
• Run enterprise onboarding and implementation: Coordinate kickoff through go-live, manage stakeholder alignment, and create actionable rollout plans (timelines, milestones, risks, owners).
• Be the voice of the customer internally: Capture workflow requirements, edge cases, and success metrics; partner with product/engineering to prioritize roadmap items and close gaps.
• Drive adoption and change management: Train users, create enablement materials, and ensure teams build durable habits that stick beyond launch.
• Build customer operating rhythm: Participate in weekly/biweekly check-ins, health tracking, and QBRs; maintain status reporting for customers and leadership.
• Identify expansion opportunities: Spot additional workflows, departments, or sites where Asepha can deliver value; support renewals and upsells with ROI narratives and proof points.

Qualifications:

• 2+ years experience in Customer Success, Project Management, Implementation, Solutions/Technical Account Management, or a similar customer-facing role (enterprise or healthtech preferred).
• Proven ability to run complex, multi-stakeholder deployments and drive adoption to measurable outcomes.
• Strong written + verbal communication. You can communicate clearly with frontline operators and executive stakeholders, and you can create clear project plans and status updates.
• Highly organized and accountable: you manage timelines, risks, and follow-ups; you don’t let balls drop.
• Comfortable with fast-paced startup environments; you move like an athlete and iterate quickly.
• You’re a resourceful operator who can navigate ambiguity, unblock teams, and keep momentum through obstacles.
• Familiar with modern implementation tooling and strong operational hygiene (CRM, project trackers, ticketing, documentation). Experience working cross-functionally with product/engineering teams.
• Experience working as a pharmacist, pharmacy technician, pharmacy assistant, or familiarity with healthcare/pharmacy workflows is a plus.
• Ability to travel for occasional customer on-sites and conferences.
• Located in New York and can commute to our Manhattan office 3 days per week

Perks:

• Competitive compensation package, including $90-150k USD annual salary + stock options
• Full medical, dental, vision
• Unlimited days off to maintain a healthy work-life balance + 2 weeks of company-wide office closure during the holidays
• Complimentary breakfast provided daily and weekly team lunches in the office
• Professional development stipend

Note: Only candidates selected for an interview will be contacted.

Asepha is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.