Business Operations Lead
Beam Impact
Sales & Business Development, Operations
Remote
Posted on Dec 6, 2024
About Beam
At Beam, we’re on a mission to shift $10B from brands to nonprofits by creating what loyalty would look like if it were designed for today’s customers. Last year, we grew revenue by 4.6x while also funding the prevention of >2B lbs of CO2 emissions, 7M meals for families experiencing food insecurity, 5K hrs of free therapy, and much more.
Across our network of 250+ mission-driven brands like Tarte Cosmetics, Roots Canada, and Parade, we let you make ~1% of every purchase go to a high-impact nonprofit you choose from a curated set reflecting what the brand stands for–at no extra cost.
As customers see how their dollars are going towards goals, like funding the removal of 10K lbs of plastic from the ocean, Beam builds emotional buy-in. We lift average order value by 15% and convert 30% more customers to make a second purchase within 90 days–far outperforming traditional loyalty, especially with millennials and Gen Z.
Our work to help people turn their spending power into tangible impact every day has been recognized by Forbes 30 Under 30 for Social Impact, SXSW, Cannes Lions, and more.
About the role:
Are you looking for a highly motivated team working together to build a category-defining product driving massive social impact The Business Operations Lead will play a pivotal role in driving operational excellence and facilitating special projects/strategic initiatives within the organization. This position is both strategic and hands-on, requiring a versatile person who can balance high-level thinking with keen attention to detail. This role will work closely with the executive team and cross-functional leaders to optimize processes, foster collaboration, and contribute to the overall growth and success of the company.
As with any fast-growing, early-stage team, responsibilities are likely to evolve. The Business Operations lead can expect to work directly with Beam's co-founders (the CEO & the CTO), and cross-functionally across CS, Sales, Product, Integrations and Engineering teams.
- Develop and implement efficient and scalable operational processes across various business functions.
- Identify and address operational bottlenecks to enhance productivity and streamline workflows.
- Support Customer Success in scaling B2B partnerships by building ROI case studies for Beam clients, identifying opportunities for optimization of Beam’s product offering, and developing new best practices
- Lead the identification of new metrics to enhance the performance of Beam’s B2B products and collaborate with Product to visualize them most effectively for internal and external stakeholders
- Identify the most promising business opportunities based on trends in sales lift to inform Beam’s BD strategy
- Analyze the effectiveness of cross-functional internal processes and identify areas of improvement
- Lead revenue forecasting and AR processes across Beam's business units
About you
This is a client-facing role for someone who wants to join a company on a path to major scale while creating tremendous social good. The ideal candidate is analytical, tenacious, energetic, driven by impact, and loves a challenge. They excel at written and in-person story-telling, extracting insights from data, and team-building.
Requirements include:
- 3-5 years of experience in Business Operations / Strategic Finance at a high-growth SaaS company
- Having previously owned a revenue-related KPI and having had experience communicating ROI
- Strong analytical foundation with advanced Excel and SQL proficiencyTrack record of building and optimizing revenue operations processes
- Excellence in cross-functional collaboration and stakeholder management
Bonus Points If You:
- Have early-stage startup experience (Seed to Series B)
- Come from a management consulting or data science background
- Have worked with subscription/usage-based revenue models
- Bring experience managing AR partnerships and processes
- Have scaled operations in fast-growth environments
- Biz Ops experience at an e-comm enablement/subscription tech company