Our Team:

The Bloomberg Technical Support team consists of self-driven, technical individuals that provide support for a wide range of Bloomberg products across multiple technologies. The team operates on a global level, ensuring seamless and uninterrupted support for clients 24/7 in English, while also ensuring local language support during respective business hours.

What's The Role?

As a Bloomberg Technical Support specialist, you will deliver technical solutions to new and existing Bloomberg clients. You will learn about the ins-and-outs of the backend Bloomberg technical infrastructure that leads the global Fintech industry. You will leverage your in-depth technical skills and soft skills to deliver clients access to wide-ranging Bloomberg products across multiple technologies. You will support clients over the phone, chat, email, and in-person to ensure the highest quality of service to our clients. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and problem-solving skills while gaining insight into the global financial markets - then this may be the opportunity for you.

We'll Trust You To:

• Effectively prioritize a high volume of calls, instant message and tickets, while also addressing team related tasks and initiatives.
• Thrive in a fast paced team, whilst demonstrating adaptability in a constantly evolving environment.
• Foster strong client relationships, understanding client needs, provide technical support, and maximize customer satisfaction.
• Collaborate with internal teams at different levels and across regions to resolve complex issues while maintaining effective communication and ensuring consistent adherence to company standard.
• Support the Bloomberg Terminal, office tools (API) and services in our client’s environment encompassing advanced software troubleshooting.
• Support Bloomberg’s private IP network including connectivity of customer Bloomberg routers, Enterprise servers, FIX connections and SFTP.
• Deliver support for Bloomberg products operating in Virtual environments (VMWare, Citrix, Hyper-V, AWS) ensuring seamless functionality.
• Understand core business objectives and help achieve them through daily proactive outreach to clients for licenses, hardware, software, and network set-ups/upgrades.

You'll Need to Have:

Technical Skills

• (3+) years of relevant professional experience in a Technical Support role.
• Hands-on experience with Microsoft Windows and macOS environments, including configuration and troubleshooting performance issues using Windows troubleshooting tools (Task Manager, Event Viewer, Windows Tools).
• Familiarity with common software applications such as MS Office, antivirus programs, and other enterprise applications and proficiency in using diagnostics and repair tools.
• Understanding of hardware components (CPU, RAM, hard drives, GPUs) and configuration of various systems including laptops, desktops, and peripherals.
• Understanding of network protocols and tools, such as but not limited to: SFTP, ICMP, TCP, UDP, BGP, RIP, DNS, DHCP, IPv4, IPv6, ping, traceroute, and netstat.
• Practical experience with networking principles including LAN, WAN, TCP/IP, DNS, BGP, subnetting, and firewalls.
• Understanding connectivity types, such as but not limited to: Ethernet, Fiber, VPN, Wired WAN, Wireless WAN.

Soft Skills

• Ability to communicate technical concepts clearly and concisely, adapting communication styles to suit customer needs.
• Demonstrates ownership and taking initiative, and accountability; and providing update to end users or internal and external parties.
• A focus on customer satisfaction and the ability to handle customer issues with empathy.
• Desire to learn new technologies, tools, and industry practices.
• Ability to analyze the business impact of customer issues and prevents them from spreading further.

We'd Love to See:

• CompTIA A+, Network+, CCNA, Microsoft or industry standard related certifications.
• Knowledge of router commands (Cisco, Juniper, Arista).
• Setting up & troubleshooting virtual environments (VMware, Citrix).
• Exposure to vendor cloud technology (AWS, Azure).
• Knowledge of add-ins, macro, and VBA.
• Experience with FIX protocol and SFTP.