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Patient Success Advocate - PST Hours- Medical Assistant

Cadence Solutions

Cadence Solutions

Legal
Remote
Posted on Wednesday, May 15, 2024

At Cadence, we believe that a better quality of life – for both our patients and employees – begins with better care.

Cadence partners with the nation’s most patient-centric health systems to deliver life-saving treatment to patients with chronic conditions at scale while lowering the cost of care. Whether you are a Product Manager, Registered Nurse, Staff Engineer, or Nurse Practitioner, your daily work will directly impact the quality of life for patients with chronic diseases.

The Cadence Health team seeks a Patient Success Advocate to provide multi-channel support to patients and partners of the Cadence remote monitoring program. In this role, you will provide support for incoming patient requests, administrative support to clinicians, and execute upon patient engagement and retention campaigns.

This role will be required to work Saturday - Wednesday 8am to 5pm Central Time or Mountain Time.

WHAT YOU’LL NEED:

  • Active Certification as a Medical Assistant from an accredited association. (AAMA, NCMA, NHA, NCCT, AMT, NCCA)
  • Multi-channel (voice, email, SMS) helpdesk experience where you interact directly with the consumer. Experience with Zendesk a plus.
  • Experience in a customer-facing healthcare-related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system. Remote patient monitoring support experience a huge plus.
  • Experience tracking outcome data in spreadsheets like Excel and/or Google Sheets.
  • A history of creating memorable relationships with patients.
  • Experience working with Medicare patients.
  • Active listening and problem-solving.
  • Adaptable to change.
  • Ability to ask probing questions, troubleshoot, and think outside of what’s written on paper.
  • Self-motivated.
  • Ability to represent Cadence and become a building block of an amazing culture and future.
  • Willingness to receive and provide feedback with positive intent.
  • Ability to identify trends and raise them proactively, ideally with suggestions or solutions.

WHO WE ARE:
Interested in knowing what it is like to be a part of the Cadence team? You can read about life at Cadence in specific roles on our blog. To be successful at Cadence, employees must fully embrace our distributed workforce culture and company values. A Cadence employee:

  • Seeks responsibility — can be trusted and empowered to make decisions and deliver results.
  • Loves rolling up their sleeves and going from 0 to 1 — everyone, no matter how senior, contributes meaningfully.
  • Displays extraordinary candor — delivers and receives feedback with integrity.
  • Exceeds expectations — goes above and beyond for co-workers, patients, clinicians, hospitals, and communities.
  • Is never satisfied — keeps iterating & improving and embraces a growth mindset.
  • Values speed & quality — understands that both can be done!

WHAT YOU’LL GET:
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

  • Company culture is all about impact, shared growth mindset, empowerment, and integrity
  • An opportunity to help improve the quality of life of millions of Americans
  • Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
  • Competitive salaries and quarterly incentives
  • Medical, dental, and vision insurance
  • OneMedical (in-person primary care), TelaDoc (virtual primary care), and TalkSpace (online mental health services) memberships.
  • Discounted ClassPass memberships
  • Competitive PTO
  • 401K and 401K match
  • Onboarding stipend for remote equipment and home office setup
  • Paid Parental Leave
  • Charitable Donation Match program
  • Expected compensation range: $20-$22 per hour
  • Location: Remote

A notice to Cadence applicants: Our Talent team only direct candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.

We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. We also require full vaccination, including a booster, with an FDA-approved COVID-19 vaccination for all employees. Cadence provides reasonable accommodations to applicants and employees with a qualifying disability or conflict with a sincerely held religious belief unless doing so would cause undue hardship or fail to eliminate a direct threat.

*A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.