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Outbound Patient Enrollment Specialist

Cadence Solutions

Cadence Solutions

Remote
Posted on Monday, June 17, 2024

At Cadence, we believe that a better quality of life – for both our patients and employees – begins with better care.

Cadence partners with the nation’s most patient-centric health systems to deliver life-saving treatment to patients with chronic conditions at scale while lowering the cost of care. Whether you are a Product Manager, Registered Nurse, Staff Engineer, or Nurse Practitioner, your daily work will directly impact the quality of life for patients with chronic diseases.

The Cadence Health team seeks a remote Outbound Patient Enrollment Specialist to call and schedule enrollment appointments for patients who are referred to Cadence by our partner physicians. You will be the patient's first point of contact and experience with Cadence and will interact with patients via phone call, text, and email.

This role will be Monday - Friday, 8am to 5pm Mountain Standard Time.

WHAT YOU’LL DO:

  • Accurately explain our program details, benefits, expected outcomes, patient responsibility, and financial consideration to patients.
  • Schedule virtual patient enrollment appointments with the Cadence enrollment team.
  • Schedule enrollment appointments at local clinics for patients who are unable to enroll virtually.
  • Cultivate strong rapport and trust with potential clients, fostering enduring relationships founded on mutual respect and understanding.
  • Adjust your communication style to connect authentically with a wide range of people

WHAT YOU'LL NEED:

  • Experience working in a healthcare services organization with accountability for performance metrics.
  • Prior experience conducting a high volume of outbound calls.
  • Prior experience working in a fast-paced environment.
  • Ability to maintain the highest degree of patient confidentiality.
  • Comfort using software tools to conduct and track patient outreach.
  • Excellent verbal and written communication skills.
  • Empathy and passion for delivering an excellent patient experience at every touch point.
  • Ability to build successful patient relationships and overcome objections over the phone.
  • Ability to thrive in a self-driven environment founded on trust, autonomy, direct communication, and feedback.

WHO WE ARE:
Interested in knowing what it is like to be a part of the Cadence team? You can read about life at Cadence in specific roles on our blog. To be successful at Cadence, employees must fully embrace our distributed workforce culture and company values. A Cadence employee:

  • Seeks responsibility — can be trusted and empowered to make decisions and deliver results.
  • Loves rolling up their sleeves and going from 0 to 1 — everyone, no matter how senior, contributes meaningfully.
  • Displays extraordinary candor — delivers and receives feedback with integrity.
  • Exceeds expectations — goes above and beyond for co-workers, patients, clinicians, hospitals, and communities.
  • Is never satisfied — keeps iterating & improving and embraces a growth mindset.
  • Values speed & quality — understands that both can be done!

WHAT YOU’LL GET:
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

  • Company culture all about impact, shared growth mindset, empowerment, and integrity
  • An opportunity to help improve the quality of life of millions of Americans
  • Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
  • Competitive salaries and quarterly incentives
  • Medical, dental, and vision insurance
  • OneMedical (in-person primary care), TelaDoc (virtual primary care), and TalkSpace (online mental health services) memberships
  • Discounted Peloton memberships
  • PTO (Vacation, sick, and paid CME time) and paid holidays
  • 401K and 401K match
  • Onboarding stipend for remote equipment and home office setup or onsite equipment
  • Paid Parental Leave
  • Charitable Donation Match program
  • Expected compensation range: $20 per hour plus commission ($60,000 OTE)
  • Location: Remote, connected with patients across multiple time zones

We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. We also require full vaccination, including a booster, with an FDA-approved COVID-19 vaccination for all employees. Cadence provides reasonable accommodations to applicants and employees with a qualifying disability or conflict with a sincerely held religious belief unless doing so would cause undue hardship or fail to eliminate a direct threat.

*A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.