About Cassidy

Cassidy is an innovative no-code platform enabling businesses to create custom AI assistants that automate complex workflows. Our mission is to make AI accessible, powerful, and practical for every business user.

We’re looking for a motivated and analytically minded AI Solutions Consultant to join our growing team. You’ll play a critical role in helping customers succeed on Cassidy by guiding them through implementations, modeling solutions, and troubleshooting complex workflows. This is a unique opportunity to combine technical problem-solving with customer-facing work, while shaping the future of AI adoption at a fast-growing company.

About the Role

As a Technical AI Solutions Consultant, you’ll become an expert on Cassidy’s platform, customers, and use cases. You'll act as a trusted advisor, diagnosing issues, designing workflows, and enabling customers to unlock the full potential of AI. You’ll collaborate closely with Go-to-Market, Product, and Engineering teams to surface insights from customer engagements and influence product direction.

This role is ideal for someone with a consulting, technical pre-sales, customer success/implementation, or customer-facing software engineering background who enjoys solving problems in real-time with clients and wants to grow at the intersection of AI, SaaS, and customer success.

Responsibilities

• Master Cassidy’s Platform: Develop deep expertise in our capabilities, use cases, and best practices.
• Partner with Customers: Lead technical discovery, troubleshoot workflows, and guide customers through design and implementation.
• Drive Enablement: Build sample workflows and AI assistants to demonstrate concepts; educate customers so they can scale independently.
• Influence Product: Identify patterns in customer challenges, propose feature enhancements, and act as the customer’s voice within Cassidy.
• Collaborate Cross-Functionally: Work with Sales, Product, Engineering, and Customer Success to deliver seamless customer experiences.

Who You Are

• 2-6 years of experience in one or more of the following: Software engineering with direct customer-facing exposure (e.g., supporting integrations, APIs, or technical onboarding), Management or technology consulting (process optimization, systems integration, or digital transformation), technical pre-sales or sales engineering at a SaaS company, implementation or technical success for a SaaS platform
• Strong analytical and problem-solving skills with the ability to diagnose issues quickly and design scalable solutions.
• Excellent communicator who can distill technical concepts for both technical and business stakeholders.
• Passion for AI, automation, and empowering customers with new technology.
• Thrive in a fast-paced, high-growth environment where ambiguity is the norm.
• Based in NYC (this is an in-person role).
• Must have work authorization in the US (no visa sponsorship available).

Benefits

• Competitive pay and significant equity in a well-capitalized company
• Unlimited PTO
• Medical and dental insurance
• High-transparency, high-autonomy team environment
• Opportunity for rapid career growth as Cassidy continues to scale