Citigroup Global Markets Inc. seeks a Voice of Client Program – Business Analytics Lead Analyst for its New York, NY location.

Duties: Coordinate with technology partners to enhance the Voice of Client (VOC) process and platform. Closely collaborate with the technology team on maintenance and new enhancement items on the VOC portals (i.e. designing specifications, providing detailed logic, and testing). Provide support for the generation of the quarterly service tracker reports. Coordinate with different business groups to understand their needs and incorporate their feedback to conduct more reliable and efficient VOC survey and reporting portals. Work with other team members to prepare data and quantitative analysis of the VOC results. Support the team using data to provide strategic recommendations. Assist with reviewing annual reports and entitlement logic testing. Provide analytical support for VOC data, including analyzing data for insights and recommendations. Assess the risk matters in VOC process and implement controls to strengthen risk management framework, and ensure day-to-day operations align with industry standards and regulatory requirements. Conduct client feedback survey program(s) from end to end including questionnaire design, respondent selection for pre-fielding, data set up for fielding, reporting and analysis. Support the setup of new data feeds and new automation processes. Collaborate with business groups to collect data and provide insights. Act as business liaison to understand data or process needs and address any requests or issues. Coordinate and prepare client list to ensure the data integrity and successful launch. Provide analytical support for strategic projects that drive insights and actions within the business. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite in accordance with Citi policies and protocols.

Requirements: Master’s degree, or foreign equivalent, in Finance, Applied Analytics, Business Administration, Economics, or a related field, and two (2) years of experience in the job offered or in a related quantitative occupation conducting project planning and analysis within the financial services industry. Two (2) years of experience must include: Assessing software development life cycle, and using scrum and agile methodology to handle technical testing for digital platform enhancements; Using JIRA to review project management and facilitate workflow; Utilizing SQL and Python to perform data analysis and effectively communicate quantitative-backed insights at senior management level; Using data visualization tools such as Tableau or QlikView to create summary dashboard to facilitate business decision making and provide analytical insights; and Creating process flows, database diagrams, and risk and control roadmap using Microsoft Visio. 40 hrs./wk. Applicants submit resumes at https://jobs.citi.com/. Please reference Job ID # 25852659. EO Employer.

Wage Range: $147,200.00 to $192,679.00

Job Family Group: Decision Management

Job Family: Business Analysis

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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