Senior Business Analyst is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically, a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Understand, document and syndicate the operations strategy, vision and implementation for the strategic ledger program.

• Undertake detailed planning of implementation steps including conversion strategies, go-live and operational readiness, run-book definition and execution.

• Provide program management consolidation, governance, progress tracking and issue identification and escalation across operations footprint; participate in overall program governance.

• Model best practice program execution and promote standardization and consistency across wider operations organization

• Undertake specific program management disciplines and activities e.g. Lead prioritization and status meetings and reporting, maintain program documentation, provide updates at senior forums.

• Responsible for the management of significant projects may manage a department, product or process with a large amount of independence.

• Identifies stakeholders and key organizations and build and manage relationships with each.

• Directs the creation of multiple projects of work and manage their alignment to business goals.

• Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across projects and with Senior Management.

• Leads the identification and drive resolution of issues, including those outside established projects of work.

• Works with stakeholders to ensure project scope definition meets business objectives.

• Works with Project Sponsor to ensure business case/cost benefit analysis is in line with business objectives.

• Drives adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project.

• Assists project team in negotiating for resources owned by other departments in order ensure the project can be completed.

• Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.

• Directs the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.

• Develops and exercises business plans, policies and procedures and may also be responsible for various projects to improve efficiencies.

• Undertake detailed research of operational processes, platforms and operating model to identify, design and document current and target states and validate safety, completeness, coherence and efficiency of interim states.

• Assess feasibility of implementation steps including conversion strategies, go-live and operational readiness, run-book definition and execution.

• Model best practice business analysis execution and promote standardization and consistency across wider operations organization.

• Undertake specific business analysis disciplines and activities e.g. Lead discovery workshops, collate and maintain process documentation, research specific topics and propose / evaluate design solutions, provide updates at senior forums.

• ​Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Swifts Payments background

Qualifications:

• 10+ years of experience

• Technical expert and known internally and externally as reliable, knowledgeable resources

• Clear understanding of the firm's different businesses and the related economics.

Education:

• Bachelor’s/University degree, Master’s degree preferred

------------------------------------------------------

Job Family Group:

Project and Program Management

------------------------------------------------------

Job Family:

Project Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

New York New York United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$163,600.00 - $245,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

May 07, 2025

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.