The Banking Workplace Operations Lead, reports to the Banking Resource Management Lead and is responsible for creating and maintaining a productive, safe, and engaging work environment. This role oversees daily office operations, facilities management, vendor coordination, space planning, and workplace experience initiatives. The ideal candidate combines strong operational skills with a people-first mindset to ensure the workplace supports both business goals and employee well-being.

Key Responsibilities:

• Lead, mentor, and support teams to achieve individual and departmental goals.
• Collaborate with leadership to develop and execute strategic plans aligned with organizational objectives.
• Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality.
• Work with IT and Facilities to manage access control, AV systems, and other workplace technologies.
• Monitor space utilization and collaborate with leadership on layout design, workstation assignments, and office moves or expansions.
• Maintain and update space databases, floor plans, and occupancy records
• Prepare reports, dashboards, and presentations to communicate findings and recommendations.
• Serve as the escalation point for day-to-day operations of the office(s), including supplies, mailroom, security, and cleaning services.
• Ensure continuity of Business when team members are absent or on leave, including management of the ticketing system, floor access or other business needs

Qualifications:

• Bachelor's degree in business administration, Facilities Management, or a related field (preferred).
• 5+ years of experience in office or facilities management
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite and workplace software (e.g., CAFM systems, Archibus, SharePoint)
• Knowledge of workplace safety regulations and building systems.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Execution & Administration

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$109,120.00 - $163,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Jun 02, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.