Issue Management Lead Analyst -Vice President

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Job Overview

Technology & Business Enablement (T&BE) empowers Citi to achieve its day-to-day operational and long-term growth goals by providing technical solutions and infrastructure across the firm.

T&BE manages the technology and infrastructure utilized by colleagues, safeguards the firm against cyber-attacks, and processes all financial transactions and customer requests. Our teams are dedicated to re-engineering client and partner experiences, ensuring secure, reliable, and controlled services to make Citi a simpler and more accessible bank. A key function within T&BE is the Enterprise Data Office, which oversees Citi's Data strategy and implementation, including driving consistent standards and capabilities for enterprise data management.

Within T&BE, the Chief Operating Office (T&BE COO) drives a strong focus on risk and controls, compliance, and value across the T&BE organization. It oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Technology, as well as Business Execution for our Technology and Foundational Services functions.

The T&BE Quality Assurance (QA) function, situated within the T&BE COO organization, is responsible for providing independent and objective assessment of the effectiveness, quality, and timeliness of remediation for high-severity issues and Transformation regulatory commitments across T&BE globally.

This role will report to the T&BE Data Quality Assurance Director in Mumbai and will be instrumental in implementing quality assurance processes within the Enterprise Data Office globally.

Key Responsibilities:

Quality Assurance Strategy

• Manage, deliver, and execute the QA mandate, ensuring consistent and clear execution of QA processes, monitoring, reporting, and escalation.
• Maintain common QA standards, procedures, and governance processes to create and uphold robust QA protocols.
• Review identified issues, gain agreement on planned actions, and provide strategic remediation paths.
• Collaborate with the T&BE Quality Assurance Director (QAD) and Lead (IQA) to cultivate strong partnerships across T&BE, 1st, 2nd, and 3rd line Risk and Control functions, driving accountability for remediation activities.
• Assist the T&BE Quality Assurance Director (QAD) and Lead (IQA) in defining and implementing future-state strategies for Data Quality Assurance.

Quality Assurance Processes

• Proactively support the T&BE Quality Assurance Director (QAD) and Lead (IQA) in identifying and executing strategic decisions and initiatives.
• Design and ensure on-time, quality execution of QA reviews across the assigned internal and regulatory issues portfolio, adhering to T&BE QA procedure. Supervise the team to ensure quality and concise QA workpapers and traceability matrix documentation. Ensure the QA workflow tool is updated with accurate and complete information.
• Possess expertise in data management, risk and control, along with in-depth knowledge of internal and regulatory issue remediation, Consent Order plans, and their interdependencies with other Issues/Regulatory Commitments.
• Drive positive change within T&BE to strengthen its risk management and control environment through successful Issue/RBCM remediation.
• Support T&BE QA management in escalating any concerns/observations to relevant senior stakeholders and assisting in identifying solutions.
• Support the T&BE Quality Assurance Director (QAD) and Lead (IQA) in publishing quality and on-time QA status reporting to T&BE leadership.
• Support the T&BE Quality Assurance Director (QAD) and Lead (IQA) in publishing quality and on-time QA Clearance/Non-objection memos.
• Support QAD and IQA Lead to effectively manage allocated resources and budgeted hours for the portfolio.
• Drive improvement initiatives to enhance the quality and efficiency of the function.
• This is a global role involving interaction with stakeholders across APAC, EMEA and NAM. Work timings accordingly will remain flexible.

• 15+ years of experience in risk and control, supervision, and quality assurance/control and monitoring processes.

• Specific subject matter expertise in data management, data governance, and risk and control disciplines within Data and/or Technology processes.
• In-depth subject matter expertise in technology/data processes and risks, particularly regarding the system development lifecycle of technology system capabilities, and the ability to integrate these with business processes.
• Experience in regulatory data remediation activities.
• Demonstrated success in business, functional, and people management.
• Broad understanding of relevant banking regulation and supervisory expectations for large, complex financial institutions.
• Superior oral and written communication skills, with a particular ability to articulate and influence senior stakeholders.
• Certifications: Related certifications (e.g., CA, CISSP, CISA, CIA) are preferred.
• Proven record of effective communication with regulatory bodies and awareness of relevant banking regulation and supervisory expectations.
• Ability to lead by example, possessing strong influential and interpersonal skills to deliver results and advance the organizational agenda in a complex environment.
• Proven ability to effectively engage with senior management and communicate across all organizational levels."

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Issue Management

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Constructive Debate, Controls Lifecycle, Escalation Management, Governance, Issue Management, Process Design, Risk Management Lifecycle, Root Cause Analysis, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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