About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the Role:

This role contributes to the Care Innovation Team, which is tasked with designing fully fledged, high performance operational workflows and processes that enables us to completely and efficiently serve our patients with strategic, clinical and/or business intents for our care delivery model in mind. This role specifically contributes to the implementation efforts including but not exclusive to: new markets, lines of business, and services.

Essential Job Responsibilities:

Role is responsible for designing fully fledged, high performance operational workflows and processes that enables us to completely and efficiently serve our patients with strategic, clinical and/or business intents for our care delivery model in mind.

Requirements for the Role:

• Bachelor’s degree required
• Clinical training and certification preferred (LCSW, RN, PA, NP)
• 5-7 years minimum length of experience
• Account management and/or sales experiences. Specifically, ability to facilitate internal and external stakeholder meetings with grace and care balancing of internal and external needs
• Project planning and management skills
• Develop and visually represent current and ideal state workflows
• Metric-oriented and data driven in approach to decision making and problem solving
• Execute on and drive pilot testing
• Ability to take best practices, standard practice guidelines, SME recommendations and synthesize and develop data driven recommendation
• Identify and coordinate clinical training and onboarding processes
• Familiar with human-centered design methodology

What We’d Like From You:

• A resume and/or LinkedIn profile
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $115,500 to $148,400. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.