Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR is seeking a Senior Manager, Payments to lead the end-to-end strategy and execution of our subscription payments ecosystem. You’ll serve as the in-house expert on credit card billing systems and data flows, responsible for ensuring accuracy, reliability, and continuous optimization of our billing operations. Reporting directly to CLEAR’s Chief Accounting Officer, you’ll partner cross-functionally to improve performance, reduce risk, and enhance the member experience.

What you'll do:

• Ensure billing processes run with high accuracy, uptime, and compliance—24/7/365
• Monitor and optimize key performance indicators, including authorization success rate
  Payment failure rate, chargeback rate, recovery and fraud exposure, transaction costs, and interchange fees
• Collaborate with cross-functional teams (Engineering, Product, and Member Care) to improve authorization, conversion, and mitigate payment-related friction
• Develop reporting and dashboards for leadership to create transparency and drive accountability across teams
• Troubleshoot and resolve operational issues related to payment failures, declines, or disputes

How you'll measure success:

• Chargeback reduction and dispute win rate improvement
• Payment success rate improvement and reduction in failed transactions
• Process improvements implemented and documented, driving operational efficiency
• Implement measurable cost savings through vendor negotiations or process improvements, reducing processing fees annually

What you're great at:

• 6+ years of experience in payment operations (merchant/acquirer/processor side), with a proven track record of managing complex payment infrastructures and partnerships
• Deep knowledge of global payment systems, card networks, gateways, and payment acceptance best practices
• Strong analytical and modeling skills; comfort with SQL, Excel, and data visualization tools
• Experience with payment tools like Stripe, Worldpay, or similar
• Experience with dispute resolution, fraud tools, and compliance standards
• Excellent stakeholder and project management skills, and can influence cross-functionally
• Experience in B2C or subscription-based businesses strongly preferred

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $130,000-$170,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

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