About Comun

Comun’s mission is to help Hispanic immigrants turn their hard work into upwards mobility — starting with financial services that enable the transition from cash to the digital economy.

We offer checking accounts that immigrants can open using more than 100+ IDs from Latin America; more than 90K locations across the country to deposit cash; international transfers at market leading rates to 17 countries in Latin America; and 24/7 bilingual customer support with <5 min SLA across email, chat and phone.

A year ago we launched our own banking infrastructure, resulting in 100x revenue growth and 4x growth of ARPU. We currently process over $1.5B in transaction volume on a yearly basis, and crossed $100M in annualized international transfers just six months after launching them.

We’ve raised $30M from Redpoint, Costanoa Ventures, and South Park Commons, among others. Most of our team comes from leading fintech companies like Brex and Nubank.

We believe immigrants are the ultimate entrepreneurs, carrying a relentless work ethic in search of a better future for their families. Comun exists to serve them throughout their journey.

Learn more at comun.app/nosotros

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About the Role:

At Común, the Product Operations Lead is the architect behind how our customer experience scales. This isn’t a traditional ops role — it’s a systems-builder position at the intersection of product, data, automation, and strategy. You’ll design the workflows, tools, and feedback loops that transform complex human processes into simple, intelligent systems that let us serve millions of immigrant families with the quality and trust they deserve.

You’ll be deeply integrated with the Customer Success organization but work as an extension of Product and Engineering — identifying friction across the customer journey, translating operational pain points into product improvements, and deploying AI-driven automations that make support faster, smarter, and more proactive.

This is a highly cross-functional, high-leverage role: you’ll collaborate with leaders across Product, Engineering, Compliance, and Operations to build the foundation that keeps Común efficient, compliant, and deeply human as we scale.

If you’re equal parts builder, analyst, and operator — someone who thrives in ambiguity, sees systems where others see chaos, and wants to bring AI and product thinking to one of the most mission-driven fintechs in the U.S. — this role is for you.

What You’ll Do

• Architect scalable operations systems: Identify and automate manual workflows across customer onboarding, support, and lifecycle management using AI, internal tools, and integrations.

• Diagnose and solve customer bottlenecks: Analyze customer journeys, funnel data, and support interactions to find friction points that limit activation, funding, or retention.

• Build AI-powered agents and workflows: Use tools like OpenAI, LangChain, Zapier, or n8n to prototype and deploy automations that replace repetitive human work.

• Bridge product and operations: Partner with Product Managers and Engineers to translate operational pain points into product features or backend improvements.

• Own data instrumentation and insights: Work across Snowflake, DBT, or Fivetran to design data models and dashboards that inform business decisions.

• Implement scalable feedback loops: Turn customer data and agent feedback into automated alerts and experiments that improve satisfaction and efficiency.

• Continuously iterate: Ship fast, test hypotheses, measure impact, and refine — applying product thinking to operations and customer experience.

Why This Role Matters

As we scale, our success depends on creating systems that help customers succeed automatically. This role is pivotal in shaping how our internal operations evolve from human-heavy to AI-augmented, ensuring that we can deliver world-class experiences at scale without adding friction or headcount.

What You'll Bring

• 5–8+ years of experience in Product Operations, BizOps, or Technical Program Management at a tech company or startup.

• Proven ability to build or automate workflows using AI tools, APIs, or low-code platforms.

• Hands-on experience with SQL, data modeling, Snowflake, DBT, Fivetran, or similar analytics stacks.

• Comfort with Python, JavaScript, or automation platforms for prototyping.

• Familiarity with LLMs and agent architectures — you’ve built or deployed an internal AI tool, chatbot, or automation in the real world.

• Experience collaborating with Product and Engineering teams, writing technical specs, and driving projects from problem to solution.

• Leadership skills and stakeholder management: You are comfortable driving consensus around your ideas and pushing for prioritization in a resource-constrained environment

• A systems thinker who loves to simplify, automate, and measure.

• High empathy for users and operators; low ego; bias toward action

Bonus Points

• Experience in fintech, payments, or regulated environments.

• Knowledge of customer journey analytics and lifecycle automation.

• Understanding of compliance workflows or customer verification processes.

• Exposure to platforms like Supabase, Retool, or Airflow for internal tooling.

• Comfort designing or integrating AI copilots to assist internal teams.

Requirements

• College degree in a quantitative field such as economics, statistics, management or related, or any other field coupled with training and qualifications of data analytics

• 6+ years of experience in any of the following or similar roles: Business Operations, Product Operations, Product Manager or Strategy role

• Experience leading technical projects including AI-driven projects and working directly with technical teams

• Experience in a fast-growing startup

• Experience leading strategic projects that require cross-functional collaboration

• Experience in FinTech preferred

• Living in or willing to relocate to New York

• Spanish-speaking preferred

• An interest in serving an underserved community

Team

We are a team of 38 based out of New York, coming from industry-leading companies like Brex, Nubank, Cruise, and Verkada. Over half of us are immigrants, and have experienced the problems we’re solving first hand. We value customer focus, high ambition, principled decision-making, and deep trust.

Full Time Employee Benefits

• Competitive salary and generous equity

• Medical, dental, and vision insurance

• Gym Pass subscription

• Daily office lunch in NYC Office

• Paid parental leave

• Flexible PTO

• Remote-friendly when traveling

• Company-wide offsites

• 401(k) for US employees

• Visit to our NYC Office for remote team members

• Visa sponsorship if applicable

Comun is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.