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Technical Engagement Analyst



New York, NY, USA
Posted on Friday, June 7, 2024

About Us:

DailyPay, Inc. is transforming the way people get paid. As the industry’s leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace.

DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

The Role:

As a Technical Engagement Analyst, you will lead the charge for a new and exciting team at DailyPay, focusing on technical client support, integration and data optimization for existing clients, and collaborating with other stakeholders to change client setups. In this role, you will act as technical support to client-facing teams, as well as be responsible for strategizing with internal and external stakeholders to implement improvements to existing client data exchanges to improve operational loss and integration reliability.

We are seeking an analytical, strategic, and collaborative person, ideally with experience working on troubleshooting technical, product, and integration issues and concerns. You will work cross-functionally with Client Success Managers, Implementation Managers, Client Support Analysts, Mission Control, and other teams to work towards the optimal client and user experience. Each day will be a little different, so you should enjoy working both independently and with others and should love a good puzzle.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

  • Act as a technical point of escalation for cross-functional teams
  • Support existing client changes involving location and pay code additions, organizational structure changes, or minor file adjustments
  • Perform operational reviews with Client Success Managers, Global Operations, Product, and Payments to recommend and implement improvements to client data exchanges
  • Function as a subject matter expert regarding product idiosyncrasies and client integrations
  • Report, troubleshoot, and take ownership of incidents through resolution
  • Support product testing and rollouts

What You Bring to The Team:

  • Bachelor’s degree with 2+ years of experience in a implementations, technical account management, or client-facing technical support role
  • Ability to adapt and thrive in a product knowledge-heavy environment
  • Strong analytical and problem solving skills
  • Knowledge of Dell Boomi or willingness to learn Dell Boomi
  • Experience troubleshooting sFTP, API, and data concerns
  • Capacity to prioritize and handle multiple projects simultaneously
  • Strong interpersonal and cross-functional skills
  • Occasional need to work outside of normal business hours may be required

What We Offer:

  • Exceptional health, vision, and dental care
  • Opportunity for equity ownership
  • Life and AD&D, short- and long-term disability
  • Employee Assistance Program
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited PTO
  • 401K with company match

Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity.

New York City
$69,000$90,000 USD
Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)
$63,000$82,000 USD
Remote, Standard
$60,000$78,000 USD

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.