Position Summary
EOaaS Workday Sr Manager
Position summary
As part of our Enterprise Operations as a Service team, professionals engage in both the technical and functional aspects of Workday ERP applications and processes. The Workday Operate Manager has overall responsibility for Workday support for the client and should exhibit strong collaboration skills and an ability to balance and maintain constructive relationships with various stakeholders. They will provide leadership and model the Client’s core values to both the Support team and stakeholders. The scope includes supporting RFP responses, conducting discovery labs with clients, planning and managing support teams, managing delivery of support projects, onshore/offshore team coordination, creating sales opportunities within existing support models utilizing new enhancements and improvements.
Recruiting for this role ends on 10/31/2025
Work you’ll do
- Client Management: Manage day to day interactions with executive clients and sponsors
- Delivery: Manage and deliver Workday managed service engagements end to end. Accountable for all client service delivery related activities including stakeholder management, team management, reporting, escalation and communication management.
- Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
- Demonstrated experience as a senior resource assisting in the definition of systems strategy, gathering and documenting business requirements, leading fit-gap analysis, as-is and to- be business process designs, conference room pilots (CRPs) functional configuration, testing, client user training
- Oversee Workday Support in collaboration with various Functional Owners, including FIN & SCM leaders
- Provide day-to-day leadership to the support team
- Maintain close coordination with Function Owners and optimally balance the workload across staff, technology and applications
- Lead the Change Control Board (CCB) meetings and resolve priority issues with business and relevant IT leadership
- Champion data security working with Security Leads to verify cross application security policies are in place and followed
The team
Our Emerging ERP Solutions team focuses on implementing cloud-based ERP applications such as Workday Financials & Infor. This unique mix of technologies differentiate themselves from on-premise / cloud applications such as SAP and Oracle.
Qualifications
Required:
- 10+ years of consulting or industry experience
- 8+ years of ERP production support with a minimum of 4 years of experience with Workday Financials
- Implementation experience on 2 or more projects
- Bachelor’s degree or equivalent professional experience
- Ability to travel up to 25%
Preferred:
- Experience in proposal development such as sizing for Workday
- Work with teams across geographies, both national and international, to deliver Application Support for clients.
- 5+ years of experience with ITSM processes, Service Level Agreements and KPIs
- Drive SLA adherence and engage actively with clients to help achieve KPI's
- Workday certification
- Functional knowledge of ERP Financial or Supply Chain processes and systems
- Advanced degree in the area of specialization
Why Deloitte?
Deloitte is committed to a culture of professional growth and skills development along with unrivaled apprenticeship and mentorship
Our Workday offering holds an esteemed position in the marketplace and our teams are routinely solving complex business and technical challenges with enterprise clients
Deloitte has a broad footprint in a variety of technologies, industries and business areas to allow our people to grow their careers along their chosen paths.
We strive to curate a culture that our teams are proud to be a part of
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Wages + Salary
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $159,900 to $292,900.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance
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