L65 - Firm Enterprise Solutions Associate Director, Strategy, Growth, and Transformation

Zora AI is Deloitte’s AI agent platform delivering role-/function-specific agents that integrate with enterprise systems and workflows. As the Lead, Forward Deployed Engineering (FDE), you will define and run the global FDE organization—setting the charter, operating model, standards, and capacity needed to deliver successful deployments at scale. You will lead multiple FDE teams across US, EMEA, and APAC, oversee critical client engagements, and partner with Product, Engineering, Cyber, and Risk to turn field learnings into repeatable delivery patterns and durable platform improvements.

Estimated Date of Closure June 4, 2026

Work you’ll do

• Define the FDE charter and operating model: Establish mission, engagement model, intake/prioritization, team structure, and ways of working across regions and time zones.
• Lead multiple FDE teams globally: Recruit, coach, and performance-manage FDE managers/leads and individual contributors across US, EMEA, and APAC; build coverage models and on-call/escalation paths.
• Own delivery excellence and repeatability: Create standardized implementation playbooks, reference architectures, quality gates, and reusable assets to reduce bespoke work and improve time-to-value.
• Be accountable for successful deployments: Oversee multiple concurrent client implementations, ensuring scope clarity, environment readiness, risk controls, and predictable outcomes.
• Participate in key client engagements: Serve as executive technical lead on priority accounts—leading workshops, shaping solution approach, handling escalations, and building trusted client relationships.
• Translate field signals into product improvement: Create closed-loop mechanisms to convert recurring deployment friction into structured requirements; influence roadmap, connector strategy, observability, and governance features.
• Establish best practices for agent deployments: Standardize patterns for human-in-the-loop approvals, exception handling, evaluation/monitoring, security/privacy, and auditability in enterprise contexts.
• Partner across Deloitte and alliances: Coordinate with Sales, Delivery, Alliances, and Global teams to support pursuits, packaging, and scalable rollout across industries and geographies.
• Run governance and metrics: Track delivery KPIs (time-to-value, success rates, incident trends), manage capacity planning, and drive continuous improvement via retrospectives and post-implementation reviews.
• Risk, security, and compliance leadership: Ensure implementations align to Deloitte/client security requirements, data handling standards, and AI governance expectations; lead resolution of high-severity risks.

The successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

Qualifications

Required:

• 10+ years in software engineering, solutions/forward deployed engineering, platform delivery, or technical program leadership in enterprise environments; including leadership of multi-team organizations.
• Prior experience leading complex customer deployments involving cloud infrastructure, identity/SSO, data access, and integration with enterprise systems.
• Prior experience with GenAI/LLM application delivery (agent workflows, tool orchestration, retrieval-augmented generation), including operational risks and controls.
• Prior experience establishing standards and operating rhythm (playbooks, quality gates, escalation models, delivery KPIs) across distributed teams.
• Prior experience with executive-level stakeholder management and able to communicate with client IT/security leaders and business owners; adept at navigating ambiguity and driving decisions.
• Prior experience working across US and global clients, including delivery coordination across time zones and regional constraints (data residency, security, procurement).
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Prior experience building or scaling an FDE/solutions engineering organization globally.
• Prior experience and familiarity with enterprise ecosystems such as SAP, Oracle, ServiceNow, Salesforce, and common integration approaches.
• Prior experience and background in regulated industries and governance-heavy environments (auditability, privacy, retention, model risk).
• Prior experience partnering with product teams on platformization (turning bespoke work into reusable product capabilities).
• Prior enterprise delivery leadership experience driving multi-workstream execution, program governance, and executive steering across complex stakeholder environments.

Wage Disclosure

• For individuals assigned and/or hired to work in New York, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to {insert location} and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $186,500 to $311,000.

• You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

FOR ALL INTERNAL POSTINGS:

This position is aligned with the Core Model. To view the associated benefit package, please reference this document USBenefitsJourneyCDandETAM

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

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