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Strategy & Operations Manager, DashPass



Remote · New York, NY, USA
Posted on Friday, September 15, 2023

About the Team

DoorDash is looking for a Strategy & Operations Manager to help grow the DashPass subscription business. We are seeking someone to join our team who loves working with data to identify opportunities and can build solutions that drive retention. DashPass is one of DoorDash’s fastest growing products, meaning you’ll have the opportunity to make a big impact on the company at large.

About the Role

Strategy & Operations Managers oversee the strategic development of our business. On a typical day you might lead a new initiative, run and refine experiments, dive into data to explain retention movements, build processes that enable teams to scale their work 10x, and make sure we never stop executing.

Our best Strategy & Operations Managers are motivated, data-driven, creative, and have exceptional interpersonal skills. They're generalists who are willing to roll up their sleeves and do whatever it takes to make the business successful.

You’re excited about this opportunity because you will…

  • Strategise - Innovate and work on product strategy within the DashPass business
  • Engage – Implement scalable initiatives and best practices to deliver a world-class member experience
  • Experiment – Use data-driven decision-making to run tests that reduce churn
  • Analyze – Build models to forecast key metrics and run cost benefit analyses
  • Influence – Partner with teams spanning: Product, Finance, Analytics, Support, and Marketing

We’re excited about you because…

  • You have 7+ years experience
  • You work with SQL and are able to rapidly solve analytical problems
  • You have a bias towards action and are able to thrive in a constantly changing environment
  • You can translate high-level goals into actionable plans
  • You can own outcomes and make an impact on our most critical growth and profitability metrics
  • You crave responsibility and want to shape the vision and direction of the company
  • You seek exposure to different types of problems
  • You influence and motivate people at all levels across a variety of job functions
  • You have a track record of leading initiatives, hitting goals, and succeeding in a team environment
  • You have experience in at least one of the following areas: Subscription, Pricing, Loyalty, Membership, Customer Segmentation, Machine Learning, E-Commerce, Payments, Growth Product, Customer Experience / Support, LTV

Why You’ll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
  • We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
  • We offer great compensation packages and comprehensive health benefits.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.


The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:
$129,000$206,000 USD
Colorado Pay Range:
$129,000$185,000 USD
New Jersey Pay Range:
$129,000$206,000 USD
New York Pay Range:
$129,000$206,000 USD
Washington Pay Range:
$129,000$195,500 USD