About the Team

The Employee Experience & Development (EED) team is responsible for designing and delivering enterprise-wide experiences and development programs to drive employee performance, engagement, and retention at scale. This team builds solutions to help employees thrive at DoorDash through four key functions: (1) Learning & Development, (2) Internal Mobility, (3) Employee Experience, and (4) Workplace Services.

We are a nimble, high-impact team whose cross-functional work connects, develops, and motivates our people to invent and build beyond what they thought possible. We believe strategic investment in employee learning, development, and growth is the key to unlocking the greatest potential in our people. Come help us build DoorDash’s future!

About the Role

As DoorDash’s global head of Learning & Development (L&D), you will play a pivotal role in shaping the future of our talent strategy. We’re seeking a highly-strategic and data-driven leader to reimagine the impact L&D can have on performance, retention, manager effectiveness, and employee engagement overall. You will own and iterate DoorDash’s global L&D strategy, and partner closely with peers across Talent Management, Total Rewards, People Business Partners, People Analytics, People Technology, and Diversity, Equity & Inclusion, to deliver high-impact learning solutions for our most critical talent needs. You’ll lead a passionate team of learning professionals to deliver best-in-class development programs that are as dynamic as the business we support.

You will report to the Senior Director of Employee Experience & Development at DoorDash. We expect this role to be hybrid with some time in-office and some time remote, anchored to whichever corporate office you are closest.

You’re excited about this opportunity because you’ll…

• Vision & Strategy: Develop and implement a forward-thinking, data-driven L&D strategy aligned with DoorDash’s ambitious business and talent objectives, fostering a culture of continuous learning and growth.
• Team Leadership: Lead, coach, and motivate a team of L&D professionals to realize our L&D vision, adapt to changing business needs with optimism, and support their individual growth and success.
• Business-Driven Program Design: Collaborate with business leaders and People Team peers to design and deliver dynamic development programs that equip managers with critical people management skills, promote career growth for high-performing talent, and cultivate a culture of ownership and collaboration.
• Learning Management Systems (LMS): Leverage your expertise in learning management systems (LMS) to increase the reach, selection, accessibility, and effectiveness of our eLearning and instructor-led training solutions for all employees.
• Learning Measurement: Be responsible for designing measurement strategies to analyze the effectiveness and impact of our L&D programs on key people metrics (eg, performance, engagement, retention, etc.), and use data-driven insights to continually improve and refine our solutions.
• Budget Management: Manage the L&D budget, ensuring efficient allocation of resources to maximize the impact of learning initiatives.

We’re excited about you because you…

• Have a bachelor's degree with 12+ years’, a Master’s degree with 10+ years’, or a Ph.D. with 6+ years’ experience in Learning & Development, Talent Development, and/or Talent Management
• Have 5+ years in people management and 3+ years’ experience leading a global L&D function at a company of similar size and/or industry
• Have excellent strategic thinking and planning skills, with a track record of designing and implementing successful learning strategies that grow and evolve with your business client
• Have a “Dream Big, Start Small” approach to work: You have the strategic ability to set a clear vision, as well as the bias for action to execute the steps needed to get there, emphasizing business impact and practical application over theory.
• Have proven expertise in program measurement and evaluation, including impact measurement, evaluating program effectiveness, and developing new metrics/KPIs
• Have a strong understanding of the effectiveness of differing learning solutions and modalities, including in-person and virtual instructor-led training (ILT), eLearning and microlearning, and AI-driven learning
• Have expertise with Learning Management Systems (LMS) and/or other learning technologies
• Have demonstrated expertise independently producing written documents to demonstrate a business case or analyze the impact of your team’s work
• Are comfortable with ambiguity and are able to work with stakeholders to find the right questions as well as the right answers
• Are commitment to fostering a diverse and inclusive learning environment, with strong knowledge of accessibility standards and inclusive design trends
• Have relevant certifications in L&D and/or HR-related fields

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.