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Sales Development Representative - Outbound, Japan



Sales & Business Development
Posted on Wednesday, June 21, 2023
  • Sales and Account Management

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:
  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

The Sales Development Representative is the front line of the Shopify Plus Sales team. We find the world's fastest-growing eCommerce stores and help them make their shopping experience even better using our best-in-class solution via impactful, value-driven outreach and great conversations. We take them from “What is Shopify Plus” to “How have I gone this long without it!”. You will also have the exciting opportunity to assist in helping grow the Shopify Plus Sales approach in Japan, as well as being an advocate for the overall objective of increasing awareness for Shopify Plus in the country.

This role is a remote position for candidates who are currently based in Japan.

You'll be working on things like:

  • Identifying good fit merchants and crafting compelling messaging via email and phone to build interest in a conversation- these merchants may or may not have even heard of Shopify.
  • Learning the ropes of the intricacies of eCommerce in Japan- who are the major players, and how can we help them.
  • Creating a positive and valuable first impression to merchants by providing an unrivaled merchant experience.
  • Maintaining active engagement with new and existing leads through our CRM, Salesforce.
  • Triage and connect inquiries to the appropriate members of the Shopify Sales Reps by conducting high-level qualifying conversations with prospective merchants.
  • Contributing to building culture and upholding Shopify values in our growing APAC region.
  • Liaising with your peers across the world in markets like North America and EMEA to refine processes and consistently evolve the scope of the role.
  • Working with your lead to up-skill in areas of profession and personal development including special personal projects to assist and impact the Sales Delivery team in APAC.


  • Native Japanese & English language skills at business level
  • Experience and knowledge of the Japanese market.
  • Experience in outbound sales/business development role
  • High-energy and have a positive attitude.
  • Merchant-focused mentality.
  • Experience in working with international teams.
  • Demonstrate excellent written/verbal communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Be a highly motivated, driven, and self-starting individual who can hit the ground running.
  • Ability to thrive in a fast-paced environment and be able to live in the grey.
  • Strong process improvement skills to help develop the role as things change with the business.
  • An understanding of customer needs and meeting those individual needs with proper introductions to our Shopify Sales Reps.

The shape of a Shopify career

Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.

Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.

Ben Cox
Director, Support & CX Engineering

Ben’s growth trajectory


  • A support advisor for 2 years
  • Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
  • Eventually became a software dev


  • Helped launch first finance product for merchants
  • Became senior dev and launched new support contact centre
  • Led a team as a dev manager


  • Scaled a team from 4 to 60+ as a senior dev manager
  • Became Director for Support and CX Engineering

We hire people, not resumes. If you think you’re right for the role, apply now.

First things first

We want to ensure you’re the type of person who will thrive here so we can move you quickly through our hiring process. Before completing the job application, please check all the statements that apply to you below:

It looks like you might not be a great fit for Shopify at this time — while we encourge everyone to apply, we are looking for someone who can meet all these criteria.