Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

About the Role:

Shopify is looking for a driven, detail oriented Deal Desk Analyst to support our rapid growth. In this role, you will analyze non-standard opportunities and structure win-win deals to accelerate cycle velocity & increase Shopify’s win rate. The ideal candidate will be a powerful advocate who partners with our global sales teams to remove internal roadblocks to getting deals done, all the while ensuring deals are compliant and meet Shopify’s business goals. As a founding member of the Deal Desk team, you will help develop and implement standard methodologies that create the foundation for a scalable, best-in-class Deal Desk function.

Responsibilities:

• Act as a key business partner to Shopify’s global sales and merchant success organizations
• Monitor Deal Desk queue, addressing requests with both quality & urgency
• Competently juggle and prioritize a variety of asks from competing stakeholders
• Develop a strong understanding of Shopify’s internal systems, pricing structures, product offerings, contract flavors, billing capabilities and methodologies
• Act as Shopify’s subject matter expert on non-standard deal structures & policies
• Support in creating deal structures that make sense for both our customers and Shopify, acting as liaison between the sales team and legal/finance
• Review special requests for non-standard business terms for reasonableness and compliance with pricing frameworks and best practices
• Usher non-standard deals through required approval processes, working cross-functionally with Sales Leadership, Legal, Finance & Billing
• Identify gaps in process and collaborate with various teams on improvements
• Leverage data and reporting to improve decision making and identify patterns that may need further investigation
• Work with the Global Enablement team to create and update training materials as needed
• Engage directly with sales team to remove internal roadblocks and accelerate deal velocity

• Significant Deal Desk experience in a SaaS or high-tech company
• Proven ability as a financial analyst and business partner
• Experience working directly with a sales organization and an understanding of quota related & quarterly pressures
• Experience crafting & presenting recommendations to sales and finance leadership
• Ability to stay level-headed and organized while managing multiple deals and tasks simultaneously for varying stakeholders
• Strong structured problem-solving skills along with ability to demonstrate practical judgment in complex situations
• Ability to Interact effectively with remote teams across various time zones
• Strong interpersonal skills with a knack for relationship & consensus building
• Ability to thrive in a dynamic, matrixed and fast paced organization