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Deal Desk Analyst



London, UK · Remote
Posted on Thursday, June 22, 2023
  • London, United Kingdom
  • Sales and Account Management

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:
  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

About the Role:

Shopify is looking for a driven, detail oriented Deal Desk Analyst to support our rapid growth. In this role, you will analyze non-standard opportunities and structure win-win deals to accelerate cycle velocity & increase Shopify’s win rate. The ideal candidate will be a powerful advocate who partners with our global sales teams to remove internal roadblocks to getting deals done, all the while ensuring deals are compliant and meet Shopify’s business goals. As a founding member of the Deal Desk team, you will help develop and implement standard methodologies that create the foundation for a scalable, best-in-class Deal Desk function.


  • Act as a key business partner to Shopify’s global sales and merchant success organizations
  • Monitor Deal Desk queue, addressing requests with both quality & urgency
  • Competently juggle and prioritize a variety of asks from competing stakeholders
  • Develop a strong understanding of Shopify’s internal systems, pricing structures, product offerings, contract flavors, billing capabilities and methodologies
  • Act as Shopify’s subject matter expert on non-standard deal structures & policies
  • Support in creating deal structures that make sense for both our customers and Shopify, acting as liaison between the sales team and legal/finance
  • Review special requests for non-standard business terms for reasonableness and compliance with pricing frameworks and best practices
  • Usher non-standard deals through required approval processes, working cross-functionally with Sales Leadership, Legal, Finance & Billing
  • Identify gaps in process and collaborate with various teams on improvements
  • Leverage data and reporting to improve decision making and identify patterns that may need further investigation
  • Work with the Global Enablement team to create and update training materials as needed
  • Engage directly with sales team to remove internal roadblocks and accelerate deal velocity


  • Significant Deal Desk experience in a SaaS or high-tech company
  • Proven ability as a financial analyst and business partner
  • Experience working directly with a sales organization and an understanding of quota related & quarterly pressures
  • Experience crafting & presenting recommendations to sales and finance leadership
  • Ability to stay level-headed and organized while managing multiple deals and tasks simultaneously for varying stakeholders
  • Strong structured problem-solving skills along with ability to demonstrate practical judgment in complex situations
  • Ability to Interact effectively with remote teams across various time zones
  • Strong interpersonal skills with a knack for relationship & consensus building
  • Ability to thrive in a dynamic, matrixed and fast paced organization

The shape of a Shopify career

Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.

Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.

Ben Cox
Director, Support & CX Engineering

Ben’s growth trajectory


  • A support advisor for 2 years
  • Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
  • Eventually became a software dev


  • Helped launch first finance product for merchants
  • Became senior dev and launched new support contact centre
  • Led a team as a dev manager


  • Scaled a team from 4 to 60+ as a senior dev manager
  • Became Director for Support and CX Engineering

We hire people, not resumes. If you think you’re right for the role, apply now.

First things first

We want to ensure you’re the type of person who will thrive here so we can move you quickly through our hiring process. Before completing the job application, please check all the statements that apply to you below:

It looks like you might not be a great fit for Shopify at this time — while we encourge everyone to apply, we are looking for someone who can meet all these criteria.