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Solutions Architect - Payments & Checkout



London, UK · Remote
Posted on Friday, June 23, 2023
  • London, United Kingdom
  • Sales and Account Management

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:
  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

About the role

As a part of the Shopify Solutions Engineering team, the Solutions Architect role brings deep subject-matter expertise and a desire to engage challenging technical requirements with both prospective and existing merchants. We are looking for someone with strong experience in managing architectural meetings with a very technical audience and a deep understanding of payment processing and checkout concepts. You will have the unique opportunity to help shape the commerce strategy of some of the most notable brands across a number of industries including fashion, health & beauty, hi-tech and more.

The Solutions Architect role will be primarily focussed on pre-sales activities but will also spend a portion of their time helping existing large merchants continue to grow and succeed on the Shopify platform. The Solutions Architect will focus on our largest and most complex deals, partnerships and deployments by assisting our regional teams across locations.


What you need to apply / Qualifications

  • Extensive experience in Solutions Engineering, Agency Consulting, Commerce Operations or Payments Operations
  • Solid understanding of cloud computing technologies, and SaaS fundamentals
  • Experience implementing or working with payment processing solutions such as Adyen, Stripe, TSYS, Auth.net, FiPay
  • Understanding of Shopify’s checkout platform and it’s extensibility frameworks
  • Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on
  • Passion for collaborating in a team-selling environment and sharing your expertise to help others learn
  • Experience in consulting highly technical audiences & executive stakeholders

Projects, activities, and expectations of your role include:

  • Engage with our most strategic and largest merchants at any point in their Shopify journey from a technical requirements perspective
  • Partner with Solutions Engineers and fellow Solutions Architects in conducting requirements discovery, solution presentations and various workshop formats
  • Assist the merchant (or their chosen technology partners) on technical design of third-party applications or customized solutions extending Shopify’s platform that address critical business requirements.
  • Align with Product Management teams on Shopify’s enterprise product roadmap while sharing feedback on released features and merchant trends
  • Being a subject matter expert on Shopify Payments, Payments Platform and Shopify Checkout platform
  • Mentor and coach other merchant facing teams at Shopify on technical aspects of our platform
  • Develop reusable assets that illustrate best-practices to help upskill merchant-facing teams on Shopify’s platform or relevant industry
  • A great video conference presence with confidence and business acumen

The shape of a Shopify career

Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.

Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.

Ben Cox
Director, Support & CX Engineering

Ben’s growth trajectory


  • A support advisor for 2 years
  • Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
  • Eventually became a software dev


  • Helped launch first finance product for merchants
  • Became senior dev and launched new support contact centre
  • Led a team as a dev manager


  • Scaled a team from 4 to 60+ as a senior dev manager
  • Became Director for Support and CX Engineering

We hire people, not resumes. If you think you’re right for the role, apply now.

First things first

We want to ensure you’re the type of person who will thrive here so we can move you quickly through our hiring process. Before completing the job application, please check all the statements that apply to you below:

It looks like you might not be a great fit for Shopify at this time — while we encourge everyone to apply, we are looking for someone who can meet all these criteria.