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Vice President of Commercial Operations

Garner Health

Garner Health

Operations
Remote
Posted on Tuesday, July 2, 2024

Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

We’re looking for a VP of Commercial Operations to ensure our Revenue and Account Management teams are set up for success in their daily operations. This role reports to our SVP of Commercial.

Responsibilities will include:

  • Workflows: Own and evolve the day-to-day workflows for our Commercial (i.e. Revenue and Account Management) team
    • For our Revenue team:
      • Oversee sales forecasting and team attribution
      • Track and analyze close ratios
      • Collaborate with marketing to align sales campaigns with revenue goals
      • Proactively identify and address gaps in other sales processes
    • For our Account Management team:
      • Ensure timely completion of certifications and trainings
      • Manage workflows for at-risk clients
      • Implement client feedback mechanisms to improve service delivery
  • Metrics: Own tracking and action planning for key metrics across our Commercial team
    • Construct dashboards
    • Regularly review and refine metrics to align with business objectives.
  • Training: Own the creation and updating of training materials to improve outcomes for the Commercial team
    • Manage and ensure participation in all trainings, including mock certification process; improve and add additional trainings as needed
    • Maintain an up-to-date knowledge base for all team members
  • Tools: Optimize and manage tools such as Salesforce and Chorus to support sales and account management activities
  • Cross-Department Collaboration: Act as a liaison between the commercial team and other departments

Ideal candidate has:

  • Bachelor’s Degree with 8+ years of experience in Revenue or Commercial Operations in a SaaS or technology business
  • Prior experience at other high-growth, venture backed start-ups
  • Add line about benefits world
  • Expertise in leveraging data to drive strategic decisions and optimize operational efficiency
  • Skilled in making informed decisions swiftly, balancing data insights with business acumen
  • Skilled in identifying potential challenges early, proactively raising flags, and devising preemptive strategies to mitigate risks and prevent disruptions
  • Strong commitment to holding teams accountable for achieving results
  • Effective at fostering collaboration across diverse teams, ensuring seamless execution of cross-functional projects and initiatives
  • A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
  • Experience working in a rapidly evolving startup environment
  • A desire to be a part of our mission to improve the U.S. healthcare system

What we look for at Garner:

  • Mission First: Our mission is to transform our healthcare system, delivering high quality and affordable care to all. Everything else is secondary.
  • Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones.
  • Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as individuals—even when uncomfortable. Many companies talk about these values. We live them.
  • Supportive community: We know that people do their best work and learn the most when they feel genuinely supported and cared for. It’s also more fun that way.

The target salary range for this position is: $215,000 - $235,000. This position is also bonus eligible. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation this role is eligible to participate in our equity incentive and competitive benefits plans.

Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@getgarner.com.
Beware of job scam fraudsters! Our recruiters use getgarner.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a Garner recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to candidateprotection@getgarner.com