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Client Engagement Specialist

Giant Machines

Giant Machines

Accounting & Finance
New York, NY, USA
Posted on Saturday, August 12, 2023

Client Engagement Specialist

(NYC based)


Giant Machines is a digital transformation studio based in NYC. We work with clients across a wide spectrum of industries including fintech, healthcare, real estate, insurance, public utilities, and environmental & social impact. Giant Machine’s product approach is lean, user-focused, design forward, and outcomes-driven. Our expertise encompasses design strategy and research, product strategy and management, user experience and visual design, and engineering and technology.


  • Diversity-forward company
  • #2 Best Place to Work in NYC by Crain’s New York Business
  • Built in NYC 2021 Best Places to Work New York City
  • Certified Asian American Business
  • Proud Member of Pledge 1%
  • Monthly Lunch & Learns
  • Company-wide volunteer opportunities
  • Solid work-life balance


As a Client Engagement Specialist you will play a critical role in driving our business growth, supported by our Business Development team's effective strategies. As a Client Engagement Specialist, you'll focus on relationship management, understanding client needs, and daily execution, driving partner relationships, and handling operational tasks. You'll collaborate closely with Giant Machines’ cross-functional delivery leaders and project teams to foster strong client relationships and ensure seamless project delivery, exceeding expectations. We seek a proactive, detail-oriented, and analytical individual who thrives in our dynamic environment, identifying growth opportunities and providing strategic insights.

Here’s what you’ll do:

  • Conduct client discovery during the sales process, understanding the underlying motivations behind client questions, objections, and statements.
  • Assist in managing the sales process and ensure prompt responses to client inquiries, collaborating with internal teammates as necessary.
  • Support sales/pre-sales activities by assessing opportunities, responding to RFPs, and creating compelling proposals and presentations.
  • Maintain accurate and up-to-date records of sales activities, client interactions, and sales forecasts using our CRM system.
  • Cultivate and nurture relationships with key decision-makers and stakeholders at prospective clients.
  • Promote Giant Machines' value proposition to existing customers within a highly competitive market.
  • Collaborate with cross-functional teams to ensure overall success and client satisfaction.
  • Demonstrate a strong understanding of Giant Machines' offerings and products to showcase our value to clients.


The successful candidate will have exceptional relationship management skills and a passion for selling professional services in the industry and understanding Giant Machines' offerings to drive business growth and success. Join our fast-paced environment, delivering innovative digital solutions. The ideal individual is goal-oriented, creative, highly motivated, and demonstrates a proven track record in professional services or tech sales. Bring your consultative sales approach and research-driven strategies to make a meaningful impact in this role.

  • Drive and determination to succeed in a high-growth environment
  • Possess an entrepreneurial spirit, analytical mindset, and strong teamwork orientation
  • High emotional intelligence to infuse empathy and behavioral analysis into work and advocate for it within teams and non-engineer team members
  • 4+ years of professionals services or tech sales experience
  • Proven track record of generating revenue in a sales environment
  • Comfortable with closing complex $100K+ deals and accurately forecasting future opportunities
  • Exceptional communication skills (both oral and written) with a positive and energetic phone presence
  • Highly self-motivated with a diligent work ethic
  • Capable of working independently and within a fast-paced team environment
  • Excellent ability to understand customer needs and decision-making processes, generating value for them
  • A driving force in improving and optimizing processes, training, technology use, and other aspects of the business
  • Demonstrated market and competitive knowledge
  • Analytical and detail-oriented individual who thrives in a client-facing role and collaborates effectively with others
  • Customer-obsessed approach to deliver exceptional results


  • Medical benefits at no cost to you for single coverage (cost associated with insuring partner and/or dependents)
  • Robust well-being offerings that allow you unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy and more
  • 16 weeks of paid family leave
  • 401(k) with 4% employer match
  • Profit-sharing
  • $3k yearly education budget plus 5 conference/education PTO days
  • $1k stipend to purchase items for your work-from-home space

NY Pay Transparency: The pay range for this position is 70K - 75K annually

Recruitment Agencies: Giant Machines does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.