Client Engagement Specialist

(NYC based)

GIANT MACHINES

Giant Machines is a digital transformation studio based in NYC. We work with clients across a wide spectrum of industries including fintech, healthcare, real estate, insurance, public utilities, and environmental & social impact. Giant Machine’s product approach is lean, user-focused, design forward, and outcomes-driven. Our expertise encompasses design strategy and research, product strategy and management, user experience and visual design, and engineering and technology.

ABOUT US

• Diversity-forward company
• #2 Best Place to Work in NYC by Crain’s New York Business
• Built in NYC 2021 Best Places to Work New York City
• Certified Asian American Business
• Proud Member of Pledge 1%
• Monthly Lunch & Learns
• Company-wide volunteer opportunities
• Solid work-life balance

ABOUT THIS ROLE

As a Client Engagement Specialist you will play a critical role in driving our business growth, supported by our Business Development team's effective strategies. As a Client Engagement Specialist, you'll focus on relationship management, understanding client needs, and daily execution, driving partner relationships, and handling operational tasks. You'll collaborate closely with Giant Machines’ cross-functional delivery leaders and project teams to foster strong client relationships and ensure seamless project delivery, exceeding expectations. We seek a proactive, detail-oriented, and analytical individual who thrives in our dynamic environment, identifying growth opportunities and providing strategic insights.

Here’s what you’ll do:

• Conduct client discovery during the sales process, understanding the underlying motivations behind client questions, objections, and statements.
• Assist in managing the sales process and ensure prompt responses to client inquiries, collaborating with internal teammates as necessary.
• Support sales/pre-sales activities by assessing opportunities, responding to RFPs, and creating compelling proposals and presentations.
• Maintain accurate and up-to-date records of sales activities, client interactions, and sales forecasts using our CRM system.
• Cultivate and nurture relationships with key decision-makers and stakeholders at prospective clients.
• Promote Giant Machines' value proposition to existing customers within a highly competitive market.
• Collaborate with cross-functional teams to ensure overall success and client satisfaction.
• Demonstrate a strong understanding of Giant Machines' offerings and products to showcase our value to clients.

ABOUT YOU

The successful candidate will have exceptional relationship management skills and a passion for selling professional services in the industry and understanding Giant Machines' offerings to drive business growth and success. Join our fast-paced environment, delivering innovative digital solutions. The ideal individual is goal-oriented, creative, highly motivated, and demonstrates a proven track record in professional services or tech sales. Bring your consultative sales approach and research-driven strategies to make a meaningful impact in this role.

• Drive and determination to succeed in a high-growth environment
• Possess an entrepreneurial spirit, analytical mindset, and strong teamwork orientation
• High emotional intelligence to infuse empathy and behavioral analysis into work and advocate for it within teams and non-engineer team members
• 4+ years of professionals services or tech sales experience
• Proven track record of generating revenue in a sales environment
• Comfortable with closing complex $100K+ deals and accurately forecasting future opportunities
• Exceptional communication skills (both oral and written) with a positive and energetic phone presence
• Highly self-motivated with a diligent work ethic
• Capable of working independently and within a fast-paced team environment
• Excellent ability to understand customer needs and decision-making processes, generating value for them
• A driving force in improving and optimizing processes, training, technology use, and other aspects of the business
• Demonstrated market and competitive knowledge
• Analytical and detail-oriented individual who thrives in a client-facing role and collaborates effectively with others
• Customer-obsessed approach to deliver exceptional results

BENEFITS & COMPENSATION

• Medical benefits at no cost to you for single coverage (cost associated with insuring partner and/or dependents)
• Robust well-being offerings that allow you unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy and more
• 16 weeks of paid family leave
• 401(k) with 4% employer match
• Profit-sharing
• $3k yearly education budget plus 5 conference/education PTO days
• $1k stipend to purchase items for your work-from-home space

NY Pay Transparency: The pay range for this position is 70K - 75K annually

Recruitment Agencies: Giant Machines does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.